Apprenticeship - Air Logistics - Operational Care Specialist - September 2026 in London

Join our Operational Care Centre in London Heathrow as an Operational Care Specialist. You will be part of a team responsible for coordinating transport activities by executing the necessary air logistics bookings, managing the data entry associated with transport document generation and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).

Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer’s cargo.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Immediately report problems, operational disputes, or discrepancies to your team leader.
• Monitor operational performance of carriers and other vendors and escalates / creates awareness if performance and commitments are not being delivered.
• Initiate and resolve any rate or performance discrepancies.
• Act as a main contact for the services in scope.

Qualifications

• The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English.
• Passion for providing excellent customer service, strong work ethic, effective communication, good planning and organization skills, ability to multitask and be a self-starter.
• Previous use of Microsoft Outlook and Excel is beneficial.
• This vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding; candidates must have been resident in the EEA for at least the last 3 years.
• This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. The process will include criminal record checking and identity validation. Any appointment will be strictly conditional upon and subject to the receipt of satisfactory results of these checks.
• This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies.

Benefits

• Competitive starting salary of £15,600 in year one with an increase after 12 months, a great bonus once you have completed your apprenticeship.
• You will also receive attractive benefits and an Apprentice NUS discount card.
• We provide support throughout your journey by a network of mentors, line managers and previous apprentices who will help you achieve your qualifications and progress along your apprenticeship journey.

Key Information

• Apprenticeship Contract: Fixed Term 2 years
• Working Hours: Monday – Friday, 09:00-17:30
• Place of Work: On site – Heathrow South Cargo Centre, Feltham, TW14 0PH

Recruitment Process

• Step 1: Applications will be reviewed on a rolling basis.
• Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team.
• Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.
• Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

Agency Statement

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.