At a Glance
- Tasks: Coordinate transport activities and manage logistics bookings for diverse cargo.
- Company: Join Kuehne+Nagel, a leading logistics provider with a vibrant team.
- Benefits: Gain valuable experience in logistics with a structured apprenticeship programme.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact in the logistics world while developing your skills.
- Qualifications: GCSEs in English and Maths required; passion for customer service is key.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
With us, you will get to know the diverse world of logistics.
Whether it's delivering equipment for our favourite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments.
Your work at Kuehne+Nagel has more impact than you can imagine.
About the Employer
First established in 1968, Kuehne+Nagel UK is now a market‑leading logistics provider with over 100 strategic locations nationwide and over 14,000 colleagues – offering a full range of supply chain solutions to anywhere in the world via air, overland or sea.
We also run one of the most successful contract logistics operations in the UK and are responsible for the distribution of some of the UK's most popular brands.
What You’ll Do
You are currently seeking a motivated and enthusiastic individual to join our Operational Care Centre in London Heathrow.
As an Operational Care Specialist, you will be part of a team responsible for coordinating transport activities by executing the necessary air logistics bookings, managing the data entry associated with transport document generation and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).
This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference.
Key Responsibilities
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- Immediately report problems, operational disputes, or discrepancies to your team leader.
- Monitor operational performance of carriers and other vendors and escalates / create awareness if performance and commitments are not being delivered.
- Initiate and resolve any rate or performance discrepancies.
- Act as a main contact for the services in scope.
- What We Would Like You To Bring
Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others.
Good planning and organisational skills are important, and you will need the ability to multitask and be a self‑starter.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working Initiative
Qualifications (Essential)
- GCSE – 5 GCSEs – C/4/Pass
- GCSE – English – C/4/Pass
- GCSE – Maths – C/4/Pass
- Course Information
- Course: International freight forwarding specialist (Level 3)
- Route: Transport and logistics
- Apprenticeship Level: Advanced
- Working Arrangements – Working Week: 2 year fixed term contract. Monday – Friday. 09:00am – 05:00pm. Expected Duration: 2 Years
- Training Provider: SR APPRENTICESHIPS LIMITED
- Additional Information
This vacancy does not meet the minimum requirements for visa sponsorship.
The position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process, which will include criminal record checking and identity validation.
Any appointment will be strictly conditioned upon and subject to the receipt of satisfactory results of these checks.
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Air Logistics Operational Care Specialist Apprentice in London employer: Kuehne+Nagel
Kuehne+Nagel is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Staines-upon-Thames, our team enjoys a contributory pension plan and various well-being initiatives, fostering a supportive environment for those in the logistics sector. Join us to lead a dedicated team in Time Critical operations, where your leadership will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Air Logistics Operational Care Specialist Apprentice in London
✨Get Involved in Local Logistics Events
Check out local job fairs, logistics expos, and supply chain workshops in your area. It’s a fantastic way to meet professionals and learn about potential apprenticeship opportunities. Plus, you never know when you might catch the eye of someone from a company like Kuehne+Nagel!
✨Join Supply Chain and Logistics Groups
Connect with dedicated groups on social media platforms or join forums focused on logistics. These communities are gold mines for finding out about apprenticeship openings and insider tips on the industry. Getting active in these spaces can also help you build connections that might lead to opportunities at Kuehne+Nagel.
✨Explore Local Universities and Colleges
Many educational institutions have partnerships with local businesses for apprenticeship programmes. Visit career services or attend university open days to network with recruiters who might have links to companies like Kuehne+Nagel. They often have exclusive apprenticeship listings that aren't advertised widely!
✨Show Your Passion for Logistics!
When you're talking to potential employers, don’t just mention your skills—share why you're excited about a career in logistics and supply chain! Whether it’s reading up on the latest technologies or understanding sustainable practices, make sure your passion shines through. This is especially important for landing an apprenticeship with a forward-thinking company like Kuehne+Nagel.
We think you need these skills to ace Air Logistics Operational Care Specialist Apprentice in London
Some tips for your application 🫡
Show Your Enthusiasm for Logistics:When crafting your cover letter, let your excitement for the logistics and supply chain field shine through. Share why you're eager to start your apprenticeship at Kuehne+Nagel and how you see yourself growing in this area. We want to feel your passion for managing the movement of goods and materials!
Highlight Relevant Skills and Experiences:Even if you're just starting out, include any relevant skills or experiences in your CV. Think about teamwork, problem-solving, and maybe even your organisational skills from school projects or part-time jobs. We love seeing practical examples of how you can add value in a logistics environment!
Mention Any Certifications:If you've got any certifications related to logistics or supply chain management, be sure to mention them in your application. Whether it's first aid, health and safety training, or anything relevant, it shows us you're proactive and serious about your journey in this field.
Tailor Your Application for the Role:Make sure your application is specifically tailored for this apprenticeship. Bring in keywords from the job description and align your experiences directly with the role at Kuehne+Nagel. We’re interested in how your background fits the challenges you will face in our logistics team!
How to prepare for a job interview at Kuehne+Nagel
✨Get Familiar with Inventory Management Tools
Since you’re diving into logistics and supply chain, make sure you brush up on tools like SAP or Oracle. They might throw some technical questions your way about how these platforms work or what features you’d use to manage inventory levels.
✨Showcase Your Problem-Solving Skills
Logistics is all about solving puzzles! Be ready to discuss past experiences where you tackled a logistical challenge, even if it’s from school projects or part-time jobs. This will show that you’re ready to think on your feet.
✨Express Your Eagerness to Learn
As an apprentice, they’re looking for motivation and a willingness to absorb knowledge. Make it clear why you've chosen logistics and what you hope to gain from working at Kuehne+Nagel. Share any specific areas within the supply chain that intrigue you.
✨Prepare for Scenario-Based Questions
Expect some situational questions during your interview — they might ask how you’d handle a delay in transport or a sudden demand spike. Think through a few scenarios in advance, and outline how you would approach those challenges logically.
