At a Glance
- Tasks: Coordinate export shipments and ensure smooth cargo movement for our customers.
- Company: Join Kuehne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Be part of a forces-friendly employer with excellent career growth opportunities.
- Why this job: Make a real impact in logistics while developing your skills in a dynamic environment.
- Qualifications: Experience in freight forwarding, strong organisational skills, and customer service orientation.
The predicted salary is between 27000 - 33000 £ per year.
Company description
Ensure you read the information regarding this opportunity thoroughly before making an application.
Khne + Nagel (AG & Co.) KG
Job description:
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Join our Sea Logistics Operational Care Centre (OCC) and play a key role in ensuring the smooth coordination and execution of export shipments.
As an Operational Care Specialist, you will be at the heart of our Export Customer Operationsmanaging bookings, documentation, carrier coordination and ensuring our customers receive accurate, timely and high-quality service.
How you create impact Coordinate and align customer deliverables with Customers, carriers, partners, and suppliers to ensure smooth cargo movement.
Deliver customer engagement, satisfaction, retention and reactivation with Field Sales to establish and strengthen operational relationships with customers.
Ensure that all existing customers are communicated with regularly.
Review and validate shipping instructions, ensuring compliance with country regulations, export controls, and routing requirements.
Execute bookings, generate documentation, update operational systems, and communicate shipment details accurately and on time.
Monitor carrier and vendor performance, escalate deviations, and resolve rate or performance issues when needed.
Act as the main contact for services in scope and maintain strong daily communication with Customers, OCC departments, overseas offices, and suppliers.
Support onboarding of new colleagues and assist with new customer implementations, including systems setup and working instruction creation.
Ensure compliance with QMS, QSHE, export regulations, SOPs, and safety standards, and promote continuous improvement using TIP tools.
Adhere to company policies, Code of Conduct, confidentiality requirements, and contribute to maximising gross profit on every shipment.
What we would like you to bring Experience in freight forwarding or transport planning, ideally with focus on Seafreight.
Strong knowledge of Incoterms, shipment types, forwarding processes, and operational regulations.
High level of organisation, attention to detail, analytical mindset, and ability to work under pressure.
Strong customer service orientation, effective communication skills, and the ability to collaborate across multiple teams.
Ability to work independently and manage time-critical tasks while meeting deadlines.
Proficiency in MS Officeespecially Exceland good understanding of systems and processes.
Resilience, problem-solving skills, and ability to adapt to change and embrace new technologies.
Fluent English, written and spoken.
What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise.
You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre.
We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling.
All of this to help you live a happier and healthier life. xiskglj As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Operational Care Specialist in Liverpool employer: Kuehne+Nagel
As an Air Logistics Warehouse Manager at our company, you will be part of a dynamic team that prioritises quality, safety, health, and the environment (QSHE) while fostering a culture of continuous improvement and customer focus. We offer a supportive work environment with opportunities for professional growth, competitive benefits, and a unique 4on 4off shift pattern that promotes work-life balance. Join us in delivering exceptional service and making a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Operational Care Specialist in Liverpool
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kuehne+Nagel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kuehne+Nagel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kuehne+Nagel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sea Logistics Operational Care Specialist in Liverpool
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kuehne+Nagel:This is your chance to really connect with the team at Kuehne+Nagel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kuehne+Nagel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kuehne+Nagel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kuehne+Nagel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
