At a Glance
- Tasks: Deliver exceptional customer service and manage shipments efficiently.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real impact by helping transport essential goods worldwide.
- Qualifications: Experience in logistics or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
It's more than a job. As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods, but also making small and big moments possible for people all around the world.
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues, and ensuring that our Operational Care Centres (OCC's) have all of the necessary information to execute on our customer's behalf.
The Customer Care Specialist is responsible for ensuring that our customers' experience is a positive one each time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All activities are to be executed via the KN Customer Care system.
How you create impact:
- Deliver exceptional customer service and ensure all customer requests are handled efficiently within agreed service levels and KPIs.
- Monitor and manage customer shipments proactively, providing timely updates and resolving potential issues before they escalate.
- Build strong relationships with customers and act as their primary point of contact for inquiries, quotations, and service support.
- Investigate customer complaints, identify root causes, and coordinate effective resolutions with internal stakeholders.
- Collaborate closely with Operational Care Centres (OCCs), Sales, and Account Management teams to ensure seamless service delivery.
- Support customer onboarding by accurately capturing requirements and ensuring smooth implementation of new business.
- Prepare and analyze reports, track performance, and identify opportunities for continuous improvement and customer satisfaction enhancement.
- Ensure compliance with company procedures, quality standards, and regulatory requirements while maintaining accurate customer and shipment information.
What we would like you to bring:
- Experience in freight forwarding, logistics, transportation planning, or customer service, ideally within Sea Logistics.
- Strong customer focus with a passion for delivering excellent service and building long-term customer relationships.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and stakeholders.
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Proven problem-solving skills and the ability to investigate issues and identify effective solutions.
- Proficiency in Microsoft Office applications.
- Ability to work independently while also contributing effectively within a team environment.
What's in it for you:
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise, and value service leavers bring to our organisation.
Who we are:
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Sea Logistics - Customer Care Specialist in Liverpool employer: Kuehne+Nagel
Kuehne+Nagel is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Staines-upon-Thames, our team enjoys a contributory pension plan and various well-being initiatives, fostering a supportive environment for those in the logistics sector. Join us to lead a dedicated team in Time Critical operations, where your leadership will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics - Customer Care Specialist in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kuehne+Nagel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kuehne+Nagel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sea Logistics - Customer Care Specialist in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kuehne+Nagel:Your cover letter is your chance to shine! Tell us why you want to work at Kuehne+Nagel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kuehne+Nagel!
How to prepare for a job interview at Kuehne+Nagel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
