National Customs Operations Manager
As a Customs Specialist at Kuehne+Nagel, you will play a pivotal role in ensuring compliant, efficient, and future‑ready customs operations across all business units. You will shape strategy, lead high‑performing teams, and drive innovation through continuous improvement and digitalisation.
Key Responsibilities
- Lead and oversee national customs operations, ensuring compliance and operational excellence across all business units.
- Drive continuous improvement initiatives to enhance productivity, efficiency and service quality.
- Identify and implement automation and digital solutions to optimise customs processes.
- Support the onboarding of new business, including RFQs and operational integrations.
- Build strong customer relationships and represent the operations function in key customer engagements.
- Collaborate across functions, including IT, Sales, Compliance and Operations, to deliver innovative solutions.
- Lead and manage strategic projects, ensuring successful implementation and measurable outcomes.
- Inspire, develop and lead a high‑performing, inclusive team while fostering a strong performance culture.
Requirements
- Proven experience in customs operations management within a logistics or supply chain environment.
- Strong knowledge of UK and international customs regulations and compliance requirements.
- Demonstrable experience in process optimisation, automation and continuous improvement.
- Leadership experience with the ability to motivate, coach and develop diverse teams.
- Strong project management skills, with experience of leading cross‑functional initiatives.
- Excellent stakeholder management, communication and collaboration skills.
- Proficiency in customs management systems (e.g. CargoWise or similar platforms).
- Fluent English; additional language skills would be an advantage.
Benefits
This is an opportunity to shape and transform customs operations on a national scale while playing a key role in driving innovation and strategic direction. You'll enjoy a high‑profile role within the organisation, working closely with senior stakeholders and global teams in a dynamic, international environment.
In return, you'll benefit from excellent career development opportunities, ongoing learning and the chance to be part of a forward‑thinking organisation committed to growth, digitalisation and operational excellence. Your ideas, expertise and leadership will have a direct impact on our continued success.
About Kuehne+Nagel
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
National Customs Operations Manager in Kegworth employer: Kuehne+Nagel
Kuehne+Nagel is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Staines-upon-Thames, our team enjoys a contributory pension plan and various well-being initiatives, fostering a supportive environment for those in the logistics sector. Join us to lead a dedicated team in Time Critical operations, where your leadership will make a meaningful impact.
