At a Glance
- Tasks: Ensure top-notch customer service in sea logistics and resolve issues proactively.
- Company: Join Kuehne+Nagel, a leader in logistics with a supportive culture.
- Benefits: Competitive pay, 26 days holiday, flexible working, and personal development opportunities.
- Other info: Enjoy a great working environment with genuine opportunities for career growth.
- Why this job: Make a real impact on customer satisfaction in a dynamic logistics environment.
- Qualifications: Strong customer service skills, problem-solving abilities, and teamwork experience.
The predicted salary is between 30000 - 40000 £ per year.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Reefer Customer Care Brokerage Specialist to join us in London - Heathrow.
You will be responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne+Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
How you create impact:- Focus on improving customer satisfaction by delivering high quality services to be evidenced via our NPS customer thermometer.
- Ensure service excellence by leveraging a high level of forwarding and market knowledge.
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
- Document, investigate and conduct root cause analysis on any deviations using our systems (TIP system/ EQMS/CoreLog, NPS).
- Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags, utilise CCLD (CCL Dashboard).
- Inclusion and transfer of customer requirements into our systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables.
- Field complaint calls and provide problem resolution in alignment with stakeholders.
What we would like you to bring:
- Strong customer service orientation.
- Excellent organisational skills and strong interpersonal skills.
- Ability to work on own initiative and as part of a team.
- Problem solving skills.
- Good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.
What's in it for you:
- As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
- You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
- 26 days holidays plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option if you join the KN Route.
- 2 pension scheme.
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
- Enhanced Maternity/Paternity Leave.
- Childcare Vouchers.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more).
- Refer a friend scheme.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Reefer Customer Care Brokerage Specialist in Hounslow employer: Kuehne+Nagel
Kuehne+Nagel is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Staines-upon-Thames, our team enjoys a contributory pension plan and various well-being initiatives, fostering a supportive environment for those in the logistics sector. Join us to lead a dedicated team in Time Critical operations, where your leadership will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Reefer Customer Care Brokerage Specialist in Hounslow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kuehne+Nagel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kuehne+Nagel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kuehne+Nagel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sea Logistics Reefer Customer Care Brokerage Specialist in Hounslow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kuehne+Nagel:This is your chance to really connect with the team at Kuehne+Nagel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kuehne+Nagel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kuehne+Nagel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kuehne+Nagel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
