Global Key Account Director - QuickSTAT

It’s more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Global Key Account Director is responsible for leading the strategic management and growth of a single, high‑value global pharmaceutical client. This role combines strategic account leadership, business development, and senior‑level relationship management to deepen client engagement and expand QuickSTAT global footprint. Success is measured by revenue growth, account retention, and the ability to represent QuickSTAT with exceptional professionalism and industry expertise.

How you create impact:

• Responsible for client management, relationships and agreements on a global basis.
• Drive account growth with high-level strategies and support execution of plans.
• Support client engagement and overall quality through on-site client meetings, review of deliverables and leadership of QBR’s and critical meetings.
• Communicate at a senior level to assess overall level of satisfaction and deal with critical situations where business may be at risk.
• Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace and provide reports, on a regular and/or monthly basis.
• Keep management and colleagues aware of changes affecting the customer’s industry as well as operations and sales.
• Help to identify new revenue and margin opportunities.
• Guide on-site reps (CRM’s) mentoring/developing them in business development to ensure these investments remain profitable ventures.
• Formulate and develop comprehensive business plans to address: sales growth activities, technology, market information, competitive information and pricing strategies.
• Formulate and develop yearly budgets designed to meet the growth objectives of the organization.

What we would like you to bring:

• Demonstrable experience within the logistics industry, with a strong preference for direct experience in pharmaceutical logistics or related life sciences sectors.
• Deep understanding of pharmaceutical supply chains, regulatory requirements, and handling of sensitive medical materials.
• Proven significant professional experience in key account management, strategic sales, or business development.
• A proven history of successfully managing and growing large, complex global accounts is essential.
• Market awareness, including competitor activity and global industry trends.
• Exceptional relationship building ability and senior level client presence.
• Excellent negotiation, communication, and presentation skills.
• Willingness and flexibility to travel internationally.

What’s in it for you:

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are:

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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