At a Glance
- Tasks: Transport goods globally, optimise processes, and ensure customer satisfaction.
- Company: Join Kuehne+Nagel, a leader in biopharma logistics with a collaborative culture.
- Benefits: Enjoy competitive pay, pension plan, discounts, and 24/7 support for health and wellbeing.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact by delivering essential medicines and products worldwide.
- Qualifications: Experience in logistics, strong customer service skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. In this role, you’ll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise.
Every action you take preserves shipment integrity across all temperature ranges — from controlled room temperature to deep frozen therapies.
How you create impact:
- Processing consignment orders via email, phone, and our online booking tools — including routing, service classification, deadline management, and job creation.
- Managing green light approval for consignments destined for non‑EU locations, ensuring compliance with global regulatory requirements.
- Maintaining real‑time shipment visibility, urgently resolving issues such as customs delays, flight disruptions, PODs, and additional charges.
- Monitoring and actioning communications through shared mailboxes to ensure rapid, accurate client support.
- Tracking and tracing shipments end to end, mirroring industry‑leading expectations for GPS tracking, airline feed visibility, and temperature sensor data.
- Calculating and arranging temperature controlled packaging and logger requirements, safeguarding the stability of sensitive medical and biopharma shipments.
- Ensuring full compliance with internal processes, GDP standards, and quality control protocols.
- Collaborating with pricing, customer relationship, and key account teams to support quotations, bookings, and client inquiries.
What we would like you to bring:
- Experience in biopharma courier operations or related freight/logistics environments (import/export/warehouse/transport).
- Strong customer service focus, with the ability to build trusting client relationships.
- Solid understanding of global geography, time zones, and logistics milestones (COB/POD).
- Knowledge of temperature controlled packaging, GDP guidelines, and pharmaceutical import/export regulations.
- Strong problem‑solving, negotiation, teamwork, and pressure management abilities.
- Excellent communication, organisation, and decision‑making skills.
- Flexibility, initiative, and the ability to lead or motivate colleagues when required.
What's in it for you:
We will ensure you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal, and financial advice along with mental health counselling. All of this helps you live a happier and healthier life. We are a forces‑friendly employer who recognises the skills, expertise and value service leavers bring to our organisation.
Global Biopharma Logistics & Customer Care Specialist employer: Kuehne+Nagel
At Kuehne+Nagel, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. Our Global Biopharma Logistics & Customer Care Specialist role not only provides opportunities for professional growth but also allows you to make a meaningful impact by ensuring the safe transport of vital goods worldwide. With comprehensive benefits including a contributory pension plan, employee assistance programmes, and a commitment to employee wellbeing, we strive to create a supportive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Global Biopharma Logistics & Customer Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the biopharma and logistics sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Kuehne+Nagel and understand their values and operations. Be ready to discuss how your experience aligns with their mission of delivering goods that matter. Practise common interview questions and think about how you can showcase your problem-solving skills.
✨Tip Number 3
Showcase your customer service skills! In this role, building trusting relationships is key. Think of examples from your past experiences where you’ve gone above and beyond for clients. This will demonstrate your commitment to client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Tailor your CV and cover letter to highlight your relevant experience in biopharma logistics and make sure to mention your understanding of temperature-controlled packaging and compliance standards.
We think you need these skills to ace Global Biopharma Logistics & Customer Care Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Global Biopharma Logistics & Customer Care Specialist role. Highlight your experience in biopharma courier operations and any relevant logistics environments, as this will show us you understand what we're looking for.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex logistical challenges in the past. We want to see your strong problem-solving abilities in action, so don’t hold back on sharing those success stories!
Emphasise Customer Service Experience:Since this role is all about client satisfaction, make sure to highlight your customer service focus. Share instances where you've built trusting relationships with clients or resolved issues quickly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of biopharma logistics and freight forwarding. Understand the key processes involved in transporting sensitive goods, especially temperature-controlled items. Being able to discuss specific examples of how you've handled similar challenges will show that you're ready for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on client satisfaction, prepare to share instances where you've gone above and beyond for customers. Highlight your ability to build trusting relationships and resolve issues quickly, as this will demonstrate your strong customer service focus.
✨Familiarise Yourself with Compliance Standards
Get a good grasp of GDP guidelines and pharmaceutical import/export regulations. Be ready to discuss how you ensure compliance in your previous roles, as this is crucial for maintaining shipment integrity and meeting industry standards.
✨Demonstrate Problem-Solving Prowess
Think of examples where you've successfully navigated logistical challenges under pressure. Whether it's dealing with customs delays or managing urgent client requests, showcasing your problem-solving skills will be key to impressing the interviewers.
