At a Glance
- Tasks: Manage key accounts, optimise processes, and ensure customer satisfaction in biopharma logistics.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact by delivering essential goods that improve lives worldwide.
- Qualifications: Experience in biopharma logistics and strong customer service skills required.
The predicted salary is between 50000 - 70000 £ per year.
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.
In this role, you will manage and monitor key account customers and ensure compliance with all agreed company policies. You will also ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation while working collaboratively with Operations and Sales.
How you create impact:
- Build and maintain strong relationships with key clients to ensure high levels of customer satisfaction and service delivery.
- Monitor daily shipment activity, provide live shipment updates, and maintain overall operational awareness.
- Prepare and distribute client reports, KPI reports, QBRs, and investigation reports in line with client requirements.
- Monitor client profit and loss accounts to maintain agreed profitability levels and support commercial performance.
- Maintain and update internal systems, including QuickTRAC, customer records, special instructions, and Outlook contact groups.
- Support customer service operations by assisting with live bookings, collection orders, customs approvals, quotations, pricing requests, and shipping queries.
- Attend client meetings both on-site and internationally, providing shipment-specific updates and resolving client concerns.
- Identify opportunities to improve service quality and productivity, escalating client issues to management and supporting cross-functional teams as required.
What we would like you to bring:
- Proven experience in biopharma or specialist courier operations with strong customer service exposure.
- Comprehensive knowledge of courier and freight operations, including import/export, warehousing, and transport.
- Strong understanding of temperature-controlled packaging solutions for pharmaceutical logistics.
- Knowledge of country-specific regulations governing pharmaceutical importation and exportation.
- Solid grasp of global geography, time zones, and transit milestones.
- Proven problem-solving, negotiation, and decision-making skills, with the ability to perform under pressure.
- Demonstrated leadership, planning, and team-motivation abilities, with strong communication skills.
What's in it for you:
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise, and value service leavers bring to our organisation.
Who we are:
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.
Global Biopharma Key Accounts Manager employer: Kuehne+Nagel
At Kuehne+Nagel, we pride ourselves on being an exceptional employer that values the contributions of our team members. Our collaborative work culture fosters strong relationships and encourages professional growth, while our comprehensive benefits, including a contributory pension plan and employee assistance programme, ensure that you and your family are well taken care of. Join us in a role that not only supports your career development but also makes a meaningful impact on people's lives around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Global Biopharma Key Accounts Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the biopharma and logistics sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Kuehne+Nagel and understanding their values. Think about how your experience aligns with their mission of delivering goods that matter. Be ready to share specific examples of how you've excelled in customer service and managed key accounts in the past.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of scenarios where you’ve had to think on your feet or resolve client issues quickly. Highlighting these experiences will demonstrate your ability to thrive under pressure, which is crucial for the Global Biopharma Key Accounts Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kuehne+Nagel team. Let’s make those small and big moments happen together!
We think you need these skills to ace Global Biopharma Key Accounts Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global Biopharma Key Accounts Manager role. Highlight your experience in biopharma and customer service, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention specific examples of how you've built strong client relationships in the past.
Showcase Your Problem-Solving Skills:In your application, give us examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of biopharma and courier operations. Understand the specifics of temperature-controlled packaging and the regulations surrounding pharmaceutical logistics. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer satisfaction, prepare examples of how you've successfully managed client relationships in the past. Think about times when you went above and beyond to resolve issues or improve service quality. This will demonstrate your commitment to excellence in customer service.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you handle pressure and solve problems. Prepare a few scenarios where you had to think on your feet or negotiate effectively. Highlight your decision-making process and the positive outcomes that resulted from your actions.
✨Understand the Company Culture
Familiarise yourself with Kuehne+Nagel’s values and mission. Be ready to discuss how your personal values align with theirs, especially regarding teamwork and community impact. Showing that you resonate with their culture can set you apart from other candidates.
