Global Air Logistics OKAM in Feltham

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.

The Global Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers mainly by providing an outstanding customer experience from an operational perspective. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth.

Our Global Air Logistics Operational Key Account Managers are responsible for and represent both Sea Logistics and Air Logistics Services for our Global Accounts. The position of the global OKAM has a special role, as it is similar to a Team Lead, tasked with leading the Operational Key Account Team (NetworkOKAM + OKAS) working on an account and ensuring close and efficient collaboration aligned with the account's goals. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.

How you create impact

• Manage and develop strong relationships with assigned global health & pharma key accounts, ensuring high levels of customer satisfaction and service consistency.
• Ensure adherence to the Global OKAM framework, standards, and processes while aligning with health & pharma regulatory and compliance requirements.
• Collaborate with regional and national OKAMs as well as operational teams to ensure seamless execution of health & pharma customer requirements.
• Monitor account performance and proactively address any service challenges or process deviations.
• Identify opportunities for optimization, growth, and process improvement within assigned health & pharma accounts.
• Support the integration and alignment between Air and Sea Logistics where applicable to deliver end-to-end customer solutions for healthcare supply chains.
• Act as the central point of contact for assigned health & pharma customers, ensuring transparency, consistency, and proactive communication.

What we would like you to bring

• 25 years of professional experience with strong customer collaboration skills and mandatory experience in healthcare, pharmaceuticals, or life sciences.
• Solid background in logistics, with expertise in Air and/or Sea Logistics.
• Proven experience in Key Account Management, ideally with large or global accounts.
• Strong analytical and problem-solving skills, with a focus on process improvement and operational excellence.
• Excellent communication and relationship-building skills with cross-functional collaboration ability.
• Fluency in English, both written and spoken, and willingness to travel as required.

What's in it for you

At Kuehne+Nagel, you will have the opportunity to grow your expertise, shape processes, and deliver innovative solutions for some of the world's largest customers. We are continuously expanding our global network and product portfolio, creating career opportunities across diverse functions and regions. As a leader in the logistics industry, we offer a collaborative, digital, and customer-focused environment where you will work with motivated colleagues from around the world. We look forward to receiving your comprehensive online application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.