At a Glance
- Tasks: Coordinate air freight shipments and ensure timely delivery while optimising processes.
- Company: Join Kuehne+Nagel, a global leader in logistics with a collaborative culture.
- Benefits: Gain hands-on experience, develop skills, and contribute to meaningful logistics solutions.
- Other info: Dynamic work environment with opportunities for career growth and process improvement.
- Why this job: Make a real impact by delivering essential goods and improving logistics efficiency.
- Qualifications: Experience in air logistics or freight forwarding, strong analytical and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.
Are you passionate about air logistics and enjoy working in a fast-paced environment where every shipment matters? As an Air Logistics Operational Care Specialist, you will play an important role in ensuring shipments are coordinated accurately, efficiently and on time. You will manage the operational journey of shipments, from bookings and documentation through to monitoring and deviation management. Working closely with Customer Care teams, carriers, gateways, warehouses, customs teams and other partners, you will help ensure customer requirements are met while maintaining high standards of service, compliance and operational efficiency. Please note that this role operates Tuesday to Saturday, with the following working hours: Tuesday to Friday, 11:00 to 19:00, and Saturday, 08:00 to 16:30.
How you create impact
- Coordinate air freight shipments accurately and on time, ensuring agreed customer requirements and transit times are met.
- Manage bookings with carriers, partners and gateways, prepare the required documentation and monitor shipments throughout their operational journey.
- Proactively monitor shipments and manage deviations, ensuring accurate and timely updates are reflected in our operational systems, including relevant cost information.
- Review Customer Care instructions and clarify any discrepancies relating to routing, transit times, rates or regulatory requirements.
- Collaborate closely with carriers, suppliers, gateways, warehouses, customs teams and other internal and external partners to ensure smooth shipment execution.
- Monitor the operational performance of carriers and partners, escalating issues when agreed service levels or commitments are not being delivered.
- Support cost optimisation and profitability by securing suitable capacity and competitive buy rates where required.
- Contribute to continuous improvement and greater automation by identifying opportunities to improve processes and working with relevant teams to implement effective solutions.
What we would like you to bring
- Previous experience in Air Logistics or freight forwarding, with a good understanding of air freight operations.
- A qualification or vocational background in freight forwarding or logistics would be advantageous.
- Strong analytical, organisational and problem-solving skills, with excellent attention to detail.
- A proactive, service-oriented mindset and a positive can-do attitude.
- Good communication skills and the ability to coordinate effectively with customers, suppliers, carriers and internal teams.
- The ability to prioritise tasks, manage your time effectively and perform well in a fast-paced environment.
- A collaborative approach and the ability to work effectively as part of a team.
- Knowledge of relevant air freight regulations and industry requirements, with fluency in the local language and at least an intermediate level of English.
What's in it for you
This is an opportunity to build your expertise in Air Logistics while gaining hands-on experience across the full operational shipment journey. You will work with a wide range of internal teams and external partners, giving you valuable exposure to different areas of freight forwarding and the wider logistics operation. You will also have the opportunity to contribute your ideas, improve processes and support greater efficiency and automation. In a collaborative and international environment, you can strengthen your operational knowledge, develop your problem-solving skills and continue building your career within Air Logistics.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Air Logistics Operational Care Specialist in Feltham employer: Kuehne+Nagel
As an Air Logistics Warehouse Manager at our company, you will be part of a dynamic team that prioritises quality, safety, health, and the environment (QSHE) while fostering a culture of continuous improvement and customer focus. We offer a supportive work environment with opportunities for professional growth, competitive benefits, and a unique 4on 4off shift pattern that promotes work-life balance. Join us in delivering exceptional service and making a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Air Logistics Operational Care Specialist in Feltham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kuehne+Nagel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kuehne+Nagel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kuehne+Nagel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Air Logistics Operational Care Specialist in Feltham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kuehne+Nagel:This is your chance to really connect with the team at Kuehne+Nagel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kuehne+Nagel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kuehne+Nagel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kuehne+Nagel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
