At a Glance
- Tasks: Provide top-notch support for critical systems in a dynamic AWS environment.
- Company: Join Kuehne + Nagel, a leader in logistics and supply chain solutions.
- Benefits: Enjoy 26 days of leave, pension plan, and exclusive discounts.
- Other info: Be part of a collaborative team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing user experiences and operational performance.
- Qualifications: Experience in logistics, SQL knowledge, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
As a KN IS Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment. You will join a high-performing, collaborative team where your contributions directly enhance both customer and user experiences. Your work will support the smooth running of operations and contribute to the continued success of the contract and the wider organisation.
In this role, you will build strong relationships and communicate effectively with internal teams, external stakeholders, vendors, and service providers. Through these partnerships, you will ensure that systems are reliably supported, issues are resolved efficiently, and service levels consistently meet or exceed agreed delivery standards. You will also play an important part in safeguarding operational performance and maintaining service excellence. This is a dynamic position that requires adaptability, strong problem-solving skills, and a proactive mindset. Please note that participation in an out-of-hours support rota will be required to ensure continuity of service and support when needed.
How you create impact
- Troubleshooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, and WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc).
- Raising/managing tickets with multiple support desks within the contract (Topdesk & JIRA).
- Investigating and analysing Support Requests 1st and 2nd line.
- Raising and Managing tickets with 3rd party suppliers for application support.
- Supporting Emergency Incident management to restore services.
- Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes.
- Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.
- Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes.
- Adherence to the SLAs and process frameworks, across multiple service desks.
- Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders.
What we would like you to bring
- Experience working in a 3PL or logistics setting.
- Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
- SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux.
- Familiarity with Dispatcher architecture and Oracle database Transport Management (OTM), and Automation (WCS) systems, would be desirable.
- Investigating and resolving Dispatcher / AWS performance issues.
- Familiarity with web and application servers hosted in AWS environments would be desirable.
- Technically minded with a dynamic approach and a positive attitude towards change.
- Previous IS Application Support role/experience (L1-L2) with excellent customer service skills, and a good command of the English language.
- Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions.
- Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders.
- Understanding of ITIL best practices for customer support.
What's in it for you
If you would like to become a valued member of our team, we will ensure you are rewarded for your commitment and expertise. You will receive 26 days of annual leave plus bank holidays, with the opportunity to earn additional days through service. You can join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and access to a wellbeing centre. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
System Support Advisor in Donnington employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer that values its employees by fostering a collaborative and high-performing work culture. As a System Support Advisor, you will enjoy comprehensive benefits including 26 days of annual leave, a contributory pension plan, and access to the Route 2 Rewards scheme, all while working in a dynamic environment that encourages professional growth and development. Located across multiple sites, you will have the opportunity to build strong relationships with internal teams and external stakeholders, ensuring your contributions directly enhance operational performance and service excellence.
