At a Glance
- Tasks: Provide top-notch application support for critical systems in a dynamic AWS environment.
- Company: Join a leading logistics company with a collaborative and supportive culture.
- Benefits: Enjoy competitive pay, 26 days holiday, flexible working, and personal development opportunities.
- Other info: Be part of a high-performing team with excellent career growth potential.
- Why this job: Make a real impact by enhancing customer experiences and supporting innovative logistics solutions.
- Qualifications: Experience in application support, SQL, Linux, and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a KN IS Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment. You will join a high-performing, collaborative team where your contributions directly enhance both customer and user experiences. Your work will support the smooth running of operations and contribute to the continued success of the contract and the wider organisation.
In this role, you will build strong relationships and communicate effectively with internal teams, external stakeholders, vendors, and service providers. Through these partnerships, you will ensure that systems are reliably supported, issues are resolved efficiently, and service levels consistently meet or exceed agreed delivery standards. You will also play an important part in safeguarding operational performance and maintaining service excellence.
Please note that participation in an out-of-hours support rota will be required to ensure continuity of service and support when needed.
How you create impact
- Troubleshooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc).
- Raising / managing tickets with multiple support desks within the contract (Topdesk & JIRA).
- Investigating and analysing Support Requests 1st and 2nd line.
- Raising and Managing tickets with 3rd party suppliers for application support.
- Supporting Emergency Incident management to restore services.
- Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes.
- Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.
- Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes.
- Adherence to the SLAs and process frameworks, across multiple service desks.
- Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders.
What we would like you to bring
- Experience working in a 3PL or logistics setting.
- Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
- SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux.
- Familiarity with Dispatcher architecture and Oracle database.
- Transport Management (OTM), and Automation (WCS) systems, would be desirable.
- Investigating and resolving Dispatcher / AWS performance issues.
- Familiarity with web and application servers hosted in AWS environments would be desirable.
- Technically minded with a dynamic approach and a positive attitude towards change.
- Previous IS Application Support role / experience (L1-L2) with excellent customer service skills, and a good command of the English language.
- Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions.
- Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders.
- Understanding of ITIL best practices for customer support.
What's in it for you
- As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
- You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
- 26 days holidays plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option if you join the KN Route.
- 2 pension scheme.
- A tailored personal development and training programme.
- We are happy to talk about flexible working.
- Enhanced Maternity/Paternity Leave.
- Childcare Vouchers.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more).
- Refer a friend scheme.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Application Support Consultant - SQL / Linux in Donnington employer: Kuehne+Nagel
At KN, we pride ourselves on being an excellent employer, offering a dynamic and collaborative work environment where your contributions as an Application Support Consultant will be truly valued. With competitive pay rates, extensive training opportunities, and a commitment to employee growth, you will have the chance to develop your skills while enjoying a range of benefits including generous holiday allowances, flexible working options, and discounts at local retailers. Join us in our forces-friendly culture that respects and recognises the unique talents of all our team members, ensuring you feel supported and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Consultant - SQL / Linux in Donnington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kuehne+Nagel values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kuehne+Nagel might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kuehne+Nagel!
✨Direct Apply to Kuehne+Nagel
Let's not forget to apply directly through the Kuehne+Nagel website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Consultant - SQL / Linux in Donnington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kuehne+Nagel.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kuehne+Nagel. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kuehne+Nagel
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
