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- Tasks: Join our logistics team to optimise processes and ensure timely deliveries of vital shipments.
- Company: Kuehne+Nagel is a global leader in logistics, shaping everyday life with impactful deliveries.
- Benefits: Enjoy flexible hours, a contributory pension plan, and access to wellness resources.
- Why this job: Make a real difference by delivering essential goods and supporting communities worldwide.
- Qualifications: Experience in aviation or logistics, strong customer service skills, and problem-solving abilities required.
- Other info: We are a forces-friendly employer, valuing the skills of service leavers.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Dedicated Logistics Specialist – Sterling at Kuehne+Nagel. This role is part of Freight Logistics and Operations, where you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. Join a dynamic logistics team dedicated to delivering time-critical shipments with precision and care. This role demands strong aviation industry experience, excellent customer service skills, and a solution-driven mindset.
Responsibilities
- Ensure customer satisfaction by following procedures, managing service requests, and offering tailored logistics solutions
- Provide proactive updates and support on delivery status, including delays and resolutions
- Build strong client relationships by presenting available service options and delivering exceptional care
- Monitor shipments and coordinate logistics alternatives to minimize delays
- Collaborate with Business Development to optimize client-specific processes and drive continuous improvement
- Maintain and update SOPs and COPs to support operational consistency and compliance
- Track performance metrics and take corrective action to uphold service standards
- Foster cross-functional communication with Sales, Operations, and QA to align customer expectations and enhance loyalty
What we would like you to bring
- Proven experience in aviation or logistics
- Strong grasp of international/domestic airline routing, geography, and time zones
- Expertise in handling time-critical shipments across various transportation services
- Proven risk assessment and problem-solving capabilities
- Solid customer service background with diplomatic communication skills
- Excellent organizational skills and ability to manage multiple priorities
- Strong written and verbal communication; proficient in Microsoft Office
- Willingness to work flexible hours in a 24/7/365 operational environment
What’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Location: Hounslow, England, United Kingdom
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Dedicated Logistics Specialist - Sterling employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dedicated Logistics Specialist - Sterling
✨Tip Number 1
Familiarise yourself with the aviation industry and logistics terminology. Understanding key concepts and jargon will help you communicate effectively during interviews and demonstrate your expertise in the field.
✨Tip Number 2
Network with professionals in the logistics and aviation sectors. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully managed logistics challenges or improved processes. This will showcase your problem-solving skills and customer service background.
✨Tip Number 4
Research Kuehne+Nagel's values and recent projects. Being knowledgeable about the company will allow you to tailor your responses during the interview and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Dedicated Logistics Specialist - Sterling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in logistics and aviation. Emphasise any roles where you managed time-critical shipments or provided exceptional customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to handle multiple priorities. Mention specific examples from your past experiences that demonstrate your expertise in logistics and your commitment to customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant software. Also, mention your understanding of international/domestic airline routing and geography, as this is crucial for the role.
Showcase Your Communication Skills: Since strong written and verbal communication is essential, ensure your application is well-structured and free of errors. Use clear and concise language to convey your points effectively, reflecting your diplomatic communication skills.
How to prepare for a job interview at Kuehne+Nagel
✨Showcase Your Aviation Experience
Make sure to highlight your experience in the aviation industry during the interview. Discuss specific examples of how you've handled time-critical shipments and any challenges you've overcome in this field.
✨Demonstrate Customer Service Skills
Prepare to share instances where you've provided exceptional customer service. Emphasise your ability to communicate diplomatically and manage client expectations, as this role heavily relies on building strong relationships.
✨Be Solution-Driven
The company values a solution-driven mindset, so come prepared with examples of how you've proactively solved problems in logistics. Discuss your approach to risk assessment and how you’ve minimised delays in past roles.
✨Familiarise Yourself with Logistics Processes
Understand the key logistics processes relevant to the role, such as inventory management and shipment tracking. Be ready to discuss how you can optimise these processes and contribute to continuous improvement within the team.
