Key Account Manager National Account in Dartford

It’s more than a job. With a sales career at Kuehne+Nagel, you’ll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. You will also bring relief and peace of mind to pet owners around the world because when you do your job, colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need.

The Key Account Manager (KAM) is responsible for the end-to-end commercial customer journey (any relationship management and business development activities). The majority (80%) of the role is actively hunting for new customers to expand the account base and drive business growth, with 20% on account management of the existing portfolio. All captured in an evolving and agreed account plan/customer strategy process. Maintains and develops direct and personal relations with key customer stakeholders, and conducts key account management activities in accordance with the national Key Account guidelines.

Responsibilities

• Actively hunting for new customers to expand the portfolio and drive business growth.
• Directly manages accounts, in accordance with agreed targets, goals and company guidelines, eliciting customer needs and selling KN offer portfolio.
• Understands the customer’s organization and decision making process.
• Understands the customer’s business model and business environment as well as the competitive environment of the customer.
• Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s.
• Understand, at an expert level, the service offerings of KN.
• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system).
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations.

Qualifications

• Knowledge and proven experience within a broad range of vertical topics (incl. supply chain).
• Proven business development track record (up and cross selling, solutions/consultative).
• Able to manage internal and external stakeholders.
• Competitive in nature that will drive opportunities to a win.

What’s in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organization. Company Car: Enjoy a hassle-free commute with a company car.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.