At a Glance
- Tasks: Manage urgent shipments and ensure they meet strict deadlines in a fast-paced environment.
- Company: Join Kuehne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Flexible 4 on / 4 off shift pattern with excellent career growth opportunities.
- Why this job: Make a real impact by handling time-critical shipments and solving challenges daily.
- Qualifications: Experience in logistics preferred; strong problem-solving and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Time Critical Operational Care Specialist is responsible for managing urgent and time-sensitive shipments within the Quick Time Critical department during assigned shifts. The role requires fast-paced decision-making, proactive communication, and precise execution to ensure shipments meet strict deadlines and customer requirements. Note that shift pattern is 4 On / 4 Off (06:00 - 18:00).
How you create impact
- Manage end-to-end handling of time-critical and urgent shipments (e.g. Nex Flight out, express, hand-carry)
- Coordinate closely with airlines, couriers, and transport teams
- Monitor real-time shipment status and proactively intervene to prevent delays
- Ensure all movements meet agreed transit times and service level agreements (SLAs)
- Provide timely updates to internal stakeholders and Customer Care teams
- Handle operational exceptions and escalate critical issues where required
- Maintain accurate system updates and documentation throughout shipment lifecycle
- Support structured shift handovers with clear and detailed status updates
- Ensure adherence to compliance, security, and QSHE standards
- Work collaboratively within a high-pressure, 24/7 operational environment
What we would like you to bring
- Experience in time-critical logistics, express, or freight forwarding operations preferred
- Ability to work under pressure and manage high-priority shipments simultaneously
- Strong problem-solving and decision-making skills
- Excellent communication and coordination abilities
- High attention to detail and accuracy
- Proactive and responsive approach to operational challenges
- IT literacy
- Flexibility to work a 4 on / 4 off shift pattern (06:00 - 18:00)
What's in it for you
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Time Critical Operational Care Specialist - Quick in Chertsey employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on teamwork in a high-pressure, 24/7 operational environment, we offer comprehensive benefits including a contributory pension plan, a robust employee assistance programme, and the Route 2 Rewards scheme, ensuring our team members are recognised and supported both personally and professionally. Join us to be part of a dynamic team where your contributions make a real impact on urgent logistics operations.
StudySmarter Expert Advice🤫
We think this is how you could land Time Critical Operational Care Specialist - Quick in Chertsey
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Kuehne+Nagel.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Kuehne+Nagel. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Time Critical Operational Care Specialist - Quick in Chertsey
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Kuehne+Nagel, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Kuehne+Nagel and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Kuehne+Nagel. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Kuehne+Nagel.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Kuehne+Nagel.
