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- Tasks: Lead a team of Customer Care Specialists in Sea Logistics to ensure top-notch service.
- Company: Join Kuehne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy a competitive salary, pension plan, and wellness support for you and your family.
- Other info: Opportunities for personal development and career growth in a collaborative team.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic logistics environment.
- Qualifications: Degree in Transport/Logistics and management experience in the sector preferred.
The predicted salary is between 40000 - 50000 £ per year.
The Customer Care Manager, Import is responsible for organising a team of Customer Care Specialists within a Sea Logistics Customer Care Location (CCL). Your day to day activities are to ensure that your team perform all duties and functions in accordance with specific working instructions and Customer SOPs. You will be working closely with the Shared Service Centres (SSC) and facilitate a good working relationship, in addition to building and maintaining close collaboration within the Operation Care Centre (OCC).
How you create impact
- Provide leadership and direction to the Customer Care Specialist team.
- Develop, supervise and coordinate the day-to-day team activities to ensure best in class service for the customer.
- Ensure close cooperation with Branch management as well as Operational Care Centre teams, ensuring an excellent customer experience.
- Maintain discipline within the department, in line with company policies and procedures.
- Actively encourage the training, personal and career development of the departmental team, through the annual Performance Review process and regular review of industry training and certification regulations.
- Perform and document regular team meetings, 1-2-1 discussions and performance reviews/personal development programs.
- Work collaboratively with local Sea Logistics field sales team to ensure thorough onboarding and retention of Customers including direct visits to Customers.
- Ensure service excellence by leveraging a high level of forwarding and market knowledge.
What we would like you to bring
- Education in Transport and/or Logistics with qualification in Logistics, either degree or CILT equivalent.
- Management experience in the Transport and/or Logistics sector, ideally with focus on Sea Logistics.
- Understand & respect the company confidentiality and compliance regulations (Code of Conduct).
- Proficient in MS Office (Outlook, Word, PowerPoint, Excel).
- Good communicator with excellent written and verbal skills.
- Ability to understand and execute new processes efficiently.
- Strong affinity with required customer quality standards.
- Good team player.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Customer Care Manager in Birmingham employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea Logistics Customer Care Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at Kuehne + Nagel. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Care Manager roles. Think about how your experience aligns with their needs, especially in sea logistics. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about times you've successfully managed teams or improved customer service. They’re looking for someone who can lead the Customer Care Specialists effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Sea Logistics Customer Care Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sea Logistics Customer Care Manager role. Highlight your management experience in transport and logistics, and don’t forget to showcase your proficiency in MS Office. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your leadership style and how you’ve successfully managed teams in the past. We love seeing your personality come through!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your enthusiasm for the position show. We appreciate a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there. Let’s get started on this journey together!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of sea logistics and customer care processes. Familiarise yourself with the specific working instructions and Customer SOPs mentioned in the job description. This will not only show your enthusiasm but also your readiness to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you developed and supervised team activities to ensure excellent service. This will demonstrate your capability to provide direction and maintain discipline within the department.
✨Emphasise Communication and Collaboration
Since this role involves close cooperation with various teams, be ready to discuss how you’ve built strong working relationships in previous roles. Share specific instances where your communication skills helped resolve issues or improve team dynamics, especially with sales teams or operational centres.
✨Prepare for Performance Discussions
Think about how you would approach performance reviews and personal development discussions. Be prepared to talk about how you encourage training and career growth within your team. This shows that you value team development and are committed to fostering a positive work environment.