Sales Excellence Manager in Birmingham

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. You will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need.

Reporting to the National Sales Director, the Sales Excellence Manager plays a key role in delivering the National Sales Programme. This position supports National Key Account Managers (NKAMs) in winning, retaining and growing national customer accounts through tender management, customer engagement, data-driven insights and strategic project delivery. Acting as a vital link between customers, sales teams and operational stakeholders, you will help strengthen customer relationships, improve commercial performance and support sustainable business growth.

How you create impact

• Support National Key Account Managers (NKAMs) in securing new business opportunities through effective tender management, including RFIs, RFQs and RFPs.
• Coordinate cross-functional stakeholders to develop compelling customer proposals and value propositions that differentiate our offering.
• Identify, research and maintain prospective customer opportunities whilst ensuring the accuracy of account and prospect databases.
• Produce customer presentations, reporting and business review materials that provide meaningful insights and support strategic decision-making.
• Work collaboratively with customers and internal stakeholders to identify and deliver continuous improvement initiatives that enhance service performance and customer satisfaction.
• Analyse customer and sales performance data, transforming complex information into clear recommendations and actionable insights.
• Lead and deliver sales excellence projects, including Voice of the Customer programmes, customer events, webinars, exhibitions and commercial improvement initiatives.
• Monitor key sales performance indicators, maintain tender and event schedules, and support the delivery of monthly and quarterly sales reporting.

What we would like you to bring

• Demonstrable experience within logistics, supply chain, sales support, account management or a related commercial environment.
• A customer-focused mindset with a proactive, solution-oriented approach and a passion for delivering exceptional customer outcomes.
• Strong project management and organisational skills, with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication and stakeholder management skills, with the confidence to influence, negotiate and collaborate at all levels, both internally and externally.
• Strong analytical and numerical capabilities, with the ability to interpret data and translate insights into compelling business narratives.
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience creating professional reports, presentations and business cases.
• A high level of ownership, resilience and accountability, combined with the flexibility to adapt to changing priorities and business requirements.
• Fluent English language skills, both written and verbal, with the ability to communicate clearly and professionally in customer-facing environments.

What's in it for you

• The opportunity to play a highly visible role within a national sales function and contribute directly to business growth.
• Exposure to strategic customer engagements, tenders and high-profile national accounts.
• The chance to lead impactful projects that enhance customer experience and commercial performance.
• A collaborative working environment with opportunities to build relationships across multiple business functions.
• Ongoing learning, development and career progression opportunities.
• Annual performance-related bonus.
• Occasional travel to customer sites, meetings, training sessions and industry events.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.