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- Tasks: Lead a team to ensure top-notch customer service in air logistics.
- Company: Kuehne+Nagel is a global leader in logistics, making a real difference worldwide.
- Benefits: Enjoy flexible shifts, a pension plan, and wellness support for you and your family.
- Why this job: Make an impact by ensuring vital deliveries, from medicines to tech, reach those in need.
- Qualifications: Experience in aerospace and freight forwarding is essential; leadership skills are a plus.
- Other info: Join a forces-friendly employer committed to your career growth and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
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It\’s more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
It\’s more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We\’re hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.
The Air Logistics Customer Care Team Lead is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence
How you create impact
- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the SGAL team.
- Follow any new systems procedures within the department.
- Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- Familiarize yourself with all special services we can offer and ensure customers are given all options available
- Staff time keeping and verbally speak with staff when required
- Assist out of hours to maintain correct cover staff levels in the event of staff sickness
- Implement any new systems within the department / Team
What we would like you to bring
- Experience in Aerospace field is preferred
- Extensive customer service experience within Freight forwarding is a must, preferably in air logistics
- Excellent knowledge of international and domestic airline routings, geography and time zones
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services
- Experience in leading and managing a team
Ability to work in shifts 4 days off, 4 days on from 7 pm until 6.30 am night allowance is included in the package.
What\’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Distribution, Supply Chain, and Customer Service
-
Industries
Transportation, Logistics, Supply Chain and Storage
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Air Logistics Customer Care Team Lead employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Logistics Customer Care Team Lead
✨Tip Number 1
Familiarise yourself with the specific services and offerings of Kuehne+Nagel, especially in air logistics. Understanding their unique selling points will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Kuehne+Nagel on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Air Logistics Customer Care Team Lead position, which can give you an edge in your application.
✨Tip Number 3
Brush up on your knowledge of international and domestic airline routings, as well as time zones. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the logistics industry.
✨Tip Number 4
Prepare to discuss your leadership experience in detail. Think of specific examples where you've successfully managed a team or improved customer service processes, as this will be crucial for the Team Lead role.
We think you need these skills to ace Air Logistics Customer Care Team Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Air Logistics Customer Care Team Lead position. Understand the key responsibilities and required skills, especially in customer service and air logistics.
Tailor Your CV: Customise your CV to highlight relevant experience in aerospace and freight forwarding. Emphasise your customer service skills and any leadership roles you've held, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and customer care. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, be sure to mention your knowledge of international airline routings, time zones, and the aviation industry. These details will demonstrate your suitability for the role and your understanding of the sector.
How to prepare for a job interview at Kuehne+Nagel
✨Showcase Your Customer Service Skills
As the Air Logistics Customer Care Team Lead, you'll need to demonstrate your extensive customer service experience. Prepare examples of how you've handled challenging customer interactions in the past and how you ensured a positive outcome.
✨Familiarise Yourself with the Industry
Make sure you have a solid understanding of the aerospace field and air logistics. Brush up on international and domestic airline routings, geography, and time zones, as these are crucial for the role.
✨Highlight Your Leadership Experience
Since this position involves leading a team, be ready to discuss your previous leadership roles. Share specific instances where you successfully managed a team, implemented new systems, or improved processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about potential situations you might face in the role and how you would address them effectively.
