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- Tasks: Engage with customers, solve problems, and ensure top-notch service daily.
- Company: Join a dynamic logistics company making waves in the industry.
- Benefits: Enjoy a collaborative work environment and opportunities for growth.
- Why this job: Be part of a supportive team that values your input and fosters development.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Located in vibrant Bristol, perfect for students and young professionals.
The predicted salary is between 28800 - 43200 £ per year.
Sea Logistics Customer Care Specialist | United Kingdom | JR2412_0026 Join our amazing team in Bristol! YOUR ROLE The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC\’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care system. YOUR RESPONSIBILITIES Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements Ensure service excellence by leveraging a high level of forwarding and market knowledge Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS) Closely liaise with Sales owners to ensure the smooth on-boarding of new customers Conduct claims management, from reporting…
Sea Logistics Customer Care Specialist employer: Kuehne+Nagel Careers
Contact Detail:
Kuehne+Nagel Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea Logistics Customer Care Specialist
✨Tip Number 1
Familiarize yourself with the sea logistics industry and current trends. Understanding the challenges and opportunities in this field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your problem-solving skills by reviewing common customer service scenarios in logistics. Being able to demonstrate your approach to resolving issues will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the logistics sector, especially those who work in customer care. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you would handle customer interactions. Highlighting your proactive approach to customer service will resonate well with our team.
We think you need these skills to ace Sea Logistics Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sea Logistics Customer Care Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or logistics. Use specific examples that demonstrate your problem-solving skills and ability to interact effectively with customers.
Showcase Communication Skills: Since the role involves direct interaction with customers, make sure to highlight your communication skills. Provide examples of how you've successfully managed customer inquiries or resolved issues in the past.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are specifically interested in working with them in Bristol.
How to prepare for a job interview at Kuehne+Nagel Careers
✨Show Your Customer Service Skills
As a Sea Logistics Customer Care Specialist, you'll be interacting directly with customers. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Problem-solving is key in this role. Think of scenarios where you faced challenges and explain how you approached them. Highlight your ability to think on your feet and find effective solutions.
✨Highlight Team Collaboration
This position involves working closely with sales colleagues and other team members. Be ready to discuss your experience in teamwork and how you contribute to a positive team environment.
✨Research the Company and Industry
Familiarize yourself with the logistics industry and the company's services. Showing that you understand their business and values will demonstrate your genuine interest in the role.
