Sea Logistics Customer Care Specialist

Sea Logistics Customer Care Specialist | United Kingdom | JR2504_0040 Become a part of our amazing team in Birmingham! YOUR ROLE As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement. YOUR RESPONSIBILITIES Ensure all requests are handled promptly and in line with KPI targets, maintaining high service standards. Maintain a consistent and high quality customer onboarding experience Provide proactive shipment updates and collaborate with stakeholders to resolve issues before they become complaints. Conduct thorough investigations, root cause analyses, and documentation using internal systems. Utilize Business Process Automation (BPA) tools efficiently for task management. Accurately input and communicate customer requirements to ensure seamless service delivery. Manage customer inquiries, provide competitive quotations, and support sales through up-selling and follow-ups. Ensure quality compliance as per internal and external regulations and a…