Stock Integrity Analyst & Investigator in Telford

The Analyst & Investigator will play a critical role in investigating discrepancies relating to issue and receipt activities, conducting physical stock taking of inventory held, including 100% stock location check. This role is a hybrid of warehouse work and office-based work.

After an initial training period of 6 months, this role will offer the flexibility of a hybrid work arrangement, allowing you to work 1-2 days from home each week, providing an excellent work-life balance.

How you create impact:

• Collate data from various sources, for example Warehouse and Inventory Management Systems (WMS & IMS) and manual spreadsheets.
• Conduct detailed and in-depth investigations into stock discrepancies and customer queries.
• Communicate with various external customers daily as part of investigating discrepancies.
• Analyse and interrogate data and report outputs.
• Progress transactions in IMS and WMS.
• Progress and resolve stock and parts queries.
• Progress and resolve external and internal customer queries.
• Be able to physically identify issues visually within the warehouse.
• Follow efficient standards of work to comply with legislation, health & safety and company policy.
• In addition to your normal duties, you may be required to undertake other duties in line with the needs of the business and flexibility should be recognised as a prerequisite of the role.

What we would like you to bring:

• Experience: Experience within a customer-focused environment.
• Attention to Detail: Attention to detail and analytical and numerate/data rational.
• Organisational Skills: Strong time management skills and the ability to prioritise tasks effectively in a busy, fast-paced environment.
• Communication: Excellent verbal and written communication skills to interact with internal teams and external customers.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, etc.), with experience in logistics or warehouse management systems being an added advantage.
• Problem-Solving: Strong analytical and problem-solving abilities to identify issues and implement effective solutions.
• Team Player: Ability to collaborate with diverse teams and work independently when necessary.

What's in it for you:

• As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
• You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
• 26 days holidays plus bank holidays.
• 2 volunteering days per year.
• 3 x Life Assurance Option if you join the KN Route.
• 2 pension scheme.
• A tailored personal development and training programme.
• Trusted and empowered to deliver and be your best.
• Enhanced Maternity/Paternity Leave.
• Cycle to work scheme.
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more).
• Refer a friend scheme.
• Health Cash plans will be also available to you. The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.