At a Glance
- Tasks: Process orders, manage shipments, and ensure client satisfaction in a fast-paced environment.
- Company: Join Kuehne+Nagel, a leader in global logistics and freight forwarding.
- Benefits: Enjoy competitive pay, pension plan, discounts, and 24/7 support for your wellbeing.
- Other info: Dynamic team culture with opportunities for growth and development.
- Why this job: Make a real impact by delivering essential goods and solving logistical challenges.
- Qualifications: Experience in logistics, strong customer service skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. In this role, you’ll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise. Every action you take preserves shipment integrity across all temperature ranges — from controlled room temperature to deep frozen therapies.
How you create impact:
- Processing consignment orders via email, phone, and our online booking tools — including routing, service classification, deadline management, and job creation.
- Managing green light approval for consignments destined for non‑EU locations, ensuring compliance with global regulatory requirements.
- Maintaining real‑time shipment visibility, urgently resolving issues such as customs delays, flight disruptions, PODs, and additional charges.
- Monitoring and actioning communications through shared mailboxes to ensure rapid, accurate client support.
- Tracking and tracing shipments end to end, mirroring industry‑leading expectations for GPS tracking, airline feed visibility, and temperature sensor data.
- Calculating and arranging temperature controlled packaging and logger requirements, safeguarding the stability of sensitive medical and biopharma shipments.
- Ensuring full compliance with internal processes, GDP standards, and quality control protocols.
- Collaborating with pricing, customer relationship, and key account teams to support quotations, bookings, and client inquiries.
What we would like you to bring:
- Experience in biopharma courier operations or related freight/logistics environments (import/export/warehouse/transport).
- Strong customer service focus, with the ability to build trusting client relationships.
- Solid understanding of global geography, time zones, and logistics milestones (COB/POD).
- Knowledge of temperature controlled packaging, GDP guidelines, and pharmaceutical import/export regulations.
- Strong problem‑solving, negotiation, teamwork, and pressure management abilities.
- Excellent communication, organisation, and decision‑making skills.
- Flexibility, initiative, and the ability to lead or motivate colleagues when required.
What's in it for you:
We will ensure you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal, and financial advice along with mental health counselling. All of this helps you live a happier and healthier life. We are a forces‑friendly employer who recognises the skills, expertise and value service leavers bring to our organisation.
QuickSTAT - Healthcare Customer Care Specialist in Surrey employer: Kuehne Nagel
At Kuehne+Nagel, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. As a Healthcare Customer Care Specialist, you will not only contribute to the vital transportation of medical goods but also benefit from our comprehensive employee assistance programme, generous pension plan, and unique Route 2 Rewards scheme, all designed to support your personal and professional growth. Join us in making a meaningful impact while enjoying a supportive environment that prioritises your wellbeing and career development.
