Sea Logistics Operational Care Specialist

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be a key member of the Sea Logistics Supplier Invoice Disputes team . Approximately 75% of invoices are automatically passed or process by our Belgrade team. The holder of this role will be responsible for the remaining 25%. These invoices will either be an operational query, a trade rate query or a supplier dispute or even a combination of any of these. This role is responsible for resolving any query/dispute in order for the invoice to be processed. How you create impact

• Identify the query/dispute of invoices and update relevant systems.
• Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template
• Update regularly and maintain reports in line with role requirements and relevant KPI's
• Highlight areas of improvement and elevate any issue to line manager
• Build good working relationship with branch operational teams and their suppliers
• Performing any other duties agreed with your manager as and when necessary
• Understand and adhere to national and local QSHE policies & procedures
• Prepare and issue daily reports to the relevant teams.

What we would like you to bring

• Good level of IT literacy, especially regarding Microsoft Excel (If/lookups/etc)
• Experience in maintaining employee relations and customer/trading relations.
• Sea logistics experience would be preferred but is not necessary
• Team working and customer focused attitude
• Sound financial understanding and commercial awareness.

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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