At a Glance
- Tasks: Engage with customers, solve problems, and ensure a top-notch service experience.
- Company: Join Kühne + Nagel, a leader in logistics with a supportive team culture.
- Benefits: Enjoy competitive pay, pension plans, discounts, and 24/7 support for your wellbeing.
- Other info: Dynamic role with opportunities for growth and a focus on embracing new technologies.
- Why this job: Make a real difference in customer experiences while developing your skills in logistics.
- Qualifications: Customer service skills and a passion for logistics are key; experience is a bonus.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and ensuring that our Operational Care Centres (OCC’s) have all of the necessary information to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers' experience is a positive one each time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
How you create impact
- Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems
- Maintain a consistent and high quality customer onboarding experience
- Execute strong shipment ownership for all customers
- Recognise and investigate non-conformities and deviations
- Continuously analyse customer reports to identify areas for improvement
- Build a strong relationship with the customer and provide high quality advice using a proactive approach
- Handle queries from colleagues and customers
- Ensure quality compliance as per internal and external regulations and agreements
What we would like you to bring
- Strong customer service orientation
- Experience in either freight forwarding or transport planning with key focus on Sea Logistics is a plus
- Ability to understand and execute new processes
- Excellent organisational skills and strong interpersonal skills
- Strong affinity with required customer quality standards
- Ability to cope with change and embrace new technologies, demonstrating adaptability to change
What’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Customer Care Specialist, Export employer: Kuehne Nagel
Kühne + Nagel is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where customer service excellence is at the forefront. With benefits such as a contributory pension plan, comprehensive employee assistance programmes, and a commitment to recognising the skills of service leavers, we ensure our team members feel valued and empowered. Join us in a dynamic environment where your contributions directly impact customer satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Customer Care Specialist, Export
✨Tip Number 1
Get to know the company inside out! Research Kühne + Nagel's values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Care Specialist, you'll need to interact with customers and colleagues regularly. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Kühne + Nagel.
We think you need these skills to ace Sea Logistics Customer Care Specialist, Export
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and logistics. We want to see how your skills align with the role of a Sea Logistics Customer Care Specialist!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can demonstrate their proactive approach to problem-solving!
Highlight Your Communication Skills:Since this role involves direct interaction with customers and colleagues, emphasise your strong interpersonal skills. Let us know how you’ve built relationships and communicated effectively in past experiences.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Kuehne Nagel
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service skills, especially in logistics. Understand how to handle queries and complaints effectively, as this role is all about ensuring a positive customer experience.
✨Familiarise Yourself with Sea Logistics
Since the position focuses on sea logistics, make sure you understand the basics of freight forwarding and transport planning. Research common challenges in the industry and think about how you can contribute to solving them.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will demonstrate your proactive approach and ability to adapt to change, which are key for this role.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences and share your enthusiasm for providing high-quality customer service. A strong interpersonal skill set will go a long way!
