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- Tasks: Manage logistics for vital shipments, ensuring timely delivery of medicines and essential goods.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong commitment to community impact.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Why this job: Make a real difference in people's lives while advancing your career in logistics.
- Qualifications: Experience in pharma transport, customer-centric roles, and strong analytical skills required.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
We are currently recruiting for a Regional Operations Key Account Manager to support one of our global pharmaceutical clients. This is a key role supporting the Global Operations Key Account Manager and in particular supporting the network of KN HealthChain Road Logistics offices who execute shipments for this major client. You will be a point of contact in the European Region in case of escalations, to ensure communication is professional and ensuring timely resolution of issues with the client and KN logistics control centre.
Responsibilities include:
- Performance management, finance management and maintaining standard operating procedures and working instructions.
- Manage global and regional rate tables, including PFAs, GRT updates, fuel floaters, interim rate requests, new trade lanes/equipment submissions, and distribution to finance and operations teams.
- Monitor inbound/outbound DQ and ensure 100% compliance across KPIs, including on-time pick-up/delivery, lead time adherence, status timeliness/completeness, NCRs, temperature readouts, and CAPA closure.
- Support resolution of finance issues, drive escalations where required, collaborate with KN Integrated Logistics and Road Logistics finance teams, and attend weekly finance review calls.
- Lead Monthly Operational Reviews (MORs), support and attend QBRs/ABRs, maintain escalation matrices and TEAMsite data, and collaborate closely with GKAMs and KN IL/LCC stakeholders.
- Support implementation of new lanes and product launches by ensuring rates, LRAs, SOPs, training, and full operational compliance are in place.
- Drive cost and process improvement initiatives through ideation, data analysis, business case development, implementation, and savings measurement in collaboration with CI excellence teams.
- Produce and present operational and performance reports, dashboards, and analysis to support MORs, internal reviews, and customer-facing discussions.
- Maintain and update SOPs/working instructions, support audits and CAPA completion, liaise with Supply Chain Integrity teams, and escalate operational or commercial risks while identifying business opportunities.
What we would like you to bring:
- Proven experience in the GDP compliant transport of pharma and healthcare shipments.
- Experience in a customer centric role, understanding the customer’s situations, perceptions and expectations, driving profitability and new business opportunities.
- Excellent knowledge of pharma & healthcare supply chain needs.
- Experience in Road Logistics.
- Good communication and presentation skills as well as strong analytical skills.
- Excellent organizational skills and strong interpersonal skills.
- A good knowledge of QHSE processes, requirements and formats.
- Team working and customer focussed attitude.
What’s in it for you:
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
Regional Operations Key Account Manager employer: Kuehne + Nagel
Contact Detail:
Kuehne + Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Regional Operations Key Account Manager. Highlight your customer-centric approach and any relevant achievements that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kuehne+Nagel team.
We think you need these skills to ace Regional Operations Key Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Operations Key Account Manager role. Highlight your experience in pharma logistics and customer-centric roles, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's managing rate tables or ensuring compliance with KPIs, we want to see how you’ve made an impact in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and you can be sure it’s seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Kuehne + Nagel
✨Know Your Stuff
Make sure you understand the ins and outs of the pharmaceutical supply chain and logistics. Brush up on GDP compliance and be ready to discuss how your experience aligns with the role's responsibilities, especially around performance management and finance.
✨Showcase Your Communication Skills
As a Regional Operations Key Account Manager, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully resolved issues or escalated matters in previous roles, highlighting your professionalism and ability to maintain strong relationships.
✨Be Data-Driven
Since the role involves monitoring KPIs and producing performance reports, come prepared to discuss your analytical skills. Share specific instances where you've used data analysis to drive improvements or support decision-making in logistics operations.
✨Demonstrate Team Spirit
This position requires collaboration with various stakeholders. Think of examples that showcase your teamwork and customer-focused attitude. Be ready to explain how you've worked with cross-functional teams to implement new processes or resolve challenges.
