At a Glance
- Tasks: Lead and develop operations for clinical samples and Direct-to-Patient services.
- Company: Join Kühne + Nagel, a leader in logistics with a collaborative culture.
- Benefits: Enjoy competitive pay, pension plan, discounts, and 24/7 support for your wellbeing.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in healthcare logistics while growing your career.
- Qualifications: Experience in logistics, strong communication skills, and a passion for teamwork.
The predicted salary is between 50000 - 65000 € per year.
The Samples & DtP Operations Manager is responsible for leading and developing all operational activities relating to clinical samples, investigational products, and Direct‑to‑Patient (DtP) services. This role works collaboratively with UK and Global Operations, Quality, and Commercial teams to ensure exceptional customer experience and consistent service delivery across all clinical logistics activities. The position drives the operational strategy for Samples & DtP services within the UK, positively influencing branch teams to deliver compliant, efficient, and scalable solutions. A key focus is ensuring that the needs of Sample and DtP customers are consistently met through high‑quality execution, continuous improvement, and proactive engagement.
How you create impact
- Provide leadership and direction to the Samples and DtP Operations Customer Service teams, ensuring high performance, engagement, and a positive working culture.
- Ensure effective resource planning, staff scheduling, and workload allocation to maintain operational coverage and service continuity.
- Oversee the daily operations of Samples and DtP activities, ensuring all consignments are processed accurately, compliantly, and within agreed timeframes.
- Ensure smooth coordination between Operations, Customer Service, and external partners to maintain consistent service delivery and continuous improvement.
- Maintain oversight of temperature controlled shipments, high priority consignments, and out of hours movements through effective communication and handover processes.
- Act as the senior escalation point for complex customer issues that cannot be resolved at team level, ensuring timely and satisfactory resolution.
- Support the development of strong, long term relationships with key customers, providing operational insight and recommending solutions that align with their objectives.
- Identify and implement initiatives that enhance service quality, productivity, and operational efficiency across the team.
- Ensure effective cost control within the Samples and DtP teams, including resource utilisation and allocation of work in line with client contracts and cost of service principles.
- Contribute to the creation and implementation of operational strategies that respond to industry needs and support future service expansion.
What we would like you to bring
- Proven experience in logistics industry.
- Experience in coaching and supporting team members, encouraging collaboration and helping to build a positive, inclusive environment.
- Excellent broad understanding of Courier Operations, including Import / Export / Warehouse & Transport.
- Broad understanding of regulatory requirements specific to temperature‑controlled logistics.
- Ability to work successfully under pressure.
- Excellent communication and presentation skills.
- Very good teamwork skills and strong self‑motivation.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces‑friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
QuickSTAT - Samples & DtP Operations Manager employer: Kuehne Nagel
Kühne + Nagel is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and inclusivity thrive. With comprehensive benefits such as a contributory pension plan, access to a 24/7 employee assistance programme, and a commitment to continuous improvement, employees are empowered to excel in their roles while enjoying a fulfilling work-life balance. Located in the UK, this role provides a unique opportunity to lead innovative logistics solutions in a dynamic environment, making a meaningful impact on customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land QuickSTAT - Samples & DtP Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at Kühne + Nagel. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and operations. Show us how your experience aligns with their mission, especially in managing Samples and DtP services. We love candidates who do their homework!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of collaboration, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Kühne + Nagel.
We think you need these skills to ace QuickSTAT - Samples & DtP Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Samples & DtP Operations Manager. Highlight your experience in logistics and any leadership roles you've had, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Kühne + Nagel. We love seeing genuine enthusiasm!
Showcase Your Team Spirit:We’re all about collaboration here, so make sure to mention any experiences where you’ve successfully worked in a team. Share examples of how you’ve coached or supported others, as that’s key for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kuehne Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of the logistics industry, especially around temperature-controlled shipments and regulatory requirements. Being able to discuss these topics confidently will show that you understand the core aspects of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in high-pressure situations. Highlight your experience in coaching and supporting team members, as this is crucial for the Samples & DtP Operations Manager position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved complex customer issues or improved operational efficiency. Be ready to discuss how you can apply these skills to ensure smooth coordination between operations and customer service.
✨Engage with Their Values
Familiarise yourself with Kühne + Nagel's commitment to employee wellbeing and their focus on a positive working culture. During the interview, express how your values align with theirs and how you can contribute to maintaining a supportive environment.
