QuickSTAT Control Group Agent

Overview

Kühne + Nagel (AG & Co.) KG

In this role, you’ll be responsible for overseeing and coordinating all QuickSTAT operational activities, ensuring everything runs smoothly and in line with company policies. You’ll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position follows a Sunday–Thursday schedule from 10:00 to 19:00.

Responsibilities

• Work as part of the daily operations of the LHR Control Tower team.
• Manage daily email volumes in the Control Group inbox.
• Develop and implement customer focused operational policies and procedures.
• Assist with complex and escalated operational issues in accordance with the Operations Manager / Supervisor.
• Monitor accuracy of reporting and database information.
• Coordinate customer service projects and initiatives.
• Ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.

Qualifications

• Experience in Customer Service.
• Knowledge of freight forwarding is a plus.
• Excellent understanding of World Geography and awareness of different time zones.
• Excellent time management and problem solving skills.
• Good communication skills and analytical ability.
• Ability to take initiative.

Benefits

You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.