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- Tasks: Support customers and sales teams by ensuring smooth logistics operations.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Gain valuable experience in logistics with potential for career growth.
- Why this job: Be the go-to person for customers and make a real impact in logistics.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Temporary role with opportunities to learn and develop in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Service Specialist, you will play a key role in supporting our customers and sales teams by ensuring smooth logistics operations and providing excellent service throughout the shipment process. In this 1-year temporary role, you will act as a central point of contact, proactively engaging with customers and coordinating internally to deliver efficient and reliable solutions.
How you create impact
- Provide operational support to Freight Account Managers and the wider sales team.
- Organize shipments and coordinate with internal teams and external partners to ensure smooth execution.
- Monitor pre-bookings and proactively engage with customers to ensure efficient planning.
- Serve as the first point of contact for general customer enquiries.
- Provide proactive updates to customers and address shipment issues when they arise.
- Manage exceptions by identifying and resolving issues quickly, escalating when necessary.
- Prepare quotes and identify opportunities to support account growth.
- Process sales and purchase invoices accurately and support overall branch operations.
What we would like you to bring
- Secondary school education or equivalent.
- Strong customer service skills with a focus on delivering an excellent customer experience.
- High attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Ability to work collaboratively in a team environment while maintaining accountability for individual responsibilities.
- A proactive mindset and problem-solving approach.
Road Logistics Customer Service administrator in Poole employer: Kuehne + Nagel
Contact Detail:
Kuehne + Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Customer Service administrator in Poole
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! When you get an interview, be ready to discuss how you manage multiple priorities. Share specific examples of how you've successfully coordinated tasks in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Road Logistics Customer Service administrator in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your customer service experience and any logistics knowledge you have, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about logistics and customer service. Share specific examples of how you've provided excellent service in the past, and let your personality shine through!
Showcase Your Attention to Detail: In a role where accuracy is key, make sure your application is free from typos and errors. This not only shows us your attention to detail but also your commitment to delivering quality work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Kuehne + Nagel
✨Know Your Logistics Basics
Brush up on your logistics knowledge before the interview. Understand key terms and processes related to road logistics, shipment coordination, and customer service. This will help you speak confidently about how you can support the Freight Account Managers and contribute to smooth operations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues quickly or went above and beyond to ensure customer satisfaction. This will demonstrate your strong customer service skills and proactive mindset.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple priorities and stay organised. You might want to share specific tools or methods you use to keep track of tasks and deadlines. This will show that you have the organisational skills needed for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the challenges they face in logistics, or how success is measured in this role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.