At a Glance
- Tasks: Manage key accounts, ensuring customer satisfaction and compliance with company policies.
- Company: Join a leading biopharma logistics company with a focus on customer service excellence.
- Benefits: Competitive pay, 26 days holiday, flexible working, and personal development opportunities.
- Other info: Enjoy a supportive work environment with opportunities for career progression.
- Why this job: Make a real impact by building strong client relationships and enhancing service quality.
- Qualifications: Experience in biopharma or courier operations with strong customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
In this role, you will manage and monitor Key account Customers and ensure compliance with all agreed company policies.
You will also ensure that the needs of Quick STAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation while working collaboratively with Operations and Sales.
- How you create impact
- Build and maintain strong relationships with key clients to ensure high levels of customer satisfaction and service delivery.
- Monitor daily shipment activity, provide live shipment updates, and maintain overall operational awareness.
- Prepare and distribute client reports, KPI reports, QBRs, and investigation reports in line with client requirements.
- Monitor client profit and loss accounts to maintain agreed profitability levels and support commercial performance.
- Maintain and update internal systems, including Quick TRAC, customer records, special instructions, and Outlook contact groups.
- Support customer service operations by assisting with live bookings, collection orders, customs approvals, quotations, pricing requests, and shipping queries.
- Attend client meetings both on-site and internationally, providing shipment-specific updates and resolving client concerns.
- Identify opportunities to improve service quality and productivity, escalating client issues to management and supporting cross-functional teams as required.
- What we would like you to bring
- Proven experience in biopharma or specialist courier operations with strong customer service exposure
- Comprehensive knowledge of courier and freight operations, including import/export, warehousing, and transport
- Strong understanding of temperature-controlled packaging solutions for pharmaceutical logistics
- Knowledge of country-specific regulations governing pharmaceutical importation and exportation
- Solid grasp of global geography, time zones, and transit milestones
- Proven problem-solving, negotiation, and decision-making skills, with the ability to perform under pressure
- Demonstrated leadership, planning, and team-motivation abilities, with strong communication skills
- What's in it for you
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
- 26 days holidays plus bank holidays
- 2 volunteering days per year
- 3 x Life Assurance Option if you join the KN Route2 pension scheme
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
- Enhanced Maternity/Paternity Leave
- Childcare Vouchers
- Cycle to work scheme
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
- Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
QuickSTAT Customer Relationship Manager in London employer: Kuehne Nagel
Join a leading global logistics company that prioritises employee growth and offers a vibrant work culture. With an uncapped bonus scheme and a focus on long-term career development, you'll find ample opportunities to thrive in your role as a Road Logistics Business Development Manager. Our commitment to teamwork and innovation ensures that you will be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land QuickSTAT Customer Relationship Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kuehne Nagel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kuehne Nagel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kuehne Nagel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace QuickSTAT Customer Relationship Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kuehne Nagel:This is your chance to really connect with the team at Kuehne Nagel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kuehne Nagel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kuehne Nagel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kuehne Nagel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kuehne Nagel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
