It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Global Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers mainly by providing an outstanding customer experience from an operational perspective. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth.
Our Global Air Logistics Operational Key Account Managers are responsible for and represent both Sea Logistics and Air Logistics Services for our Global Accounts. The position of the global OKAM has a special role, as it is similar to a Team Lead, tasked with leading the Operational Key Account Team (NetworkOKAM + OKAS) working on an account and ensuring close and efficient collaboration aligned with the account's goals. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.
How you create impact
- Build and maintain strong, long-lasting relationships with assigned global key accounts, acting as the main operational point of contact and ensuring a high level of customer satisfaction, loyalty, and retention.
- Represent customer needs within Kuehne+Nagel by understanding, clarifying, negotiating, and formalizing operational requirements in close collaboration with relevant internal stakeholders.
- Act as an escalation point across Air and Sea Logistics, proactively managing operational challenges, structural claims escalations, and corrective actions to ensure seamless service delivery.
- Lead and coordinate the Operational Key Account Team, including Network OKAMs and OKAS, ensuring effective collaboration with Air and Sea Logistics operational teams and alignment with account objectives.
- Provide overarching operational governance across business units and countries, supporting teams with account-specific requirements, reporting, tools, training, and non-standard operational solutions.
- Identify and implement customer-specific solutions, cost improvement opportunities, and process optimizations that enhance operational efficiency and support customer growth.
- Facilitate new business implementation by leveraging customer knowledge and acting as a subject matter expert on Kuehne+Nagel's operational capabilities, while supporting import, export, and regulatory requirements through analytical activities.
- Collaborate closely with customers, Sales/KAMs, and internal stakeholders to drive continuous improvement, deliver customer excellence, and ensure solutions are aligned with strategic account goals.
What we would like you to bring
- 5–10 years of experience in Air Logistics, with solid knowledge of freight forwarding import and export operations, systems, processes, and security protocols.
- Experience in working across multiple business units, countries, and multinational organizations.
- 2–5 years of experience collaborating directly with customers, preferably in an Operational Key Account Management environment.
- Proven leadership and project management experience, with the ability to lead and influence teams and internal stakeholders through collaboration and trust.
- Strong analytical, organizational, communication, problem-solving, and process optimization skills, combined with a proactive, self-motivated, and goal-oriented mindset.
- Fluent English; proficiency in the local language and additional languages is preferred, with willingness to travel approximately 30–40% of the time.
What's in it for you
At Kuehne+Nagel, you will have the opportunity to grow your expertise, shape processes, and deliver innovative solutions for some of the world’s largest customers. We are continuously expanding our global network and product portfolio, creating career opportunities across diverse functions and regions. As a leader in the logistics industry, we offer a collaborative, digital, and customer-focused environment where you will work with motivated colleagues from around the world. We look forward to receiving your comprehensive online application.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e‑mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Global Air Logistics OKAM in London employer: Kuehne Nagel
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