The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and ensuring that our Operational Care Centres (OCC's) have all necessary information to act on our customers' behalf.
Responsibilities
- Deliver exceptional customer service and ensure all customer requests are handled efficiently within agreed service levels and KPIs.
- Monitor and manage customer shipments proactively, providing timely updates and resolving potential issues before they escalated.
- Build strong relationships with customers and act as their primary point of contact for inquiries, quotations, and service support.
- Investigate customer complaints, identify root causes, and coordinate effective resolutions with internal stakeholders.
- Collaborate closely with Operational Care Centres (OCCs), Sales, and Account Management teams to ensure seamless service delivery.
- Support customer onboarding by accurately capturing requirements and ensuring smooth implementation of new business.
- Prepare and analyze reports, track performance, and identify opportunities for continuous improvement and customer satisfaction enhancement.
- Ensure compliance with company procedures, quality standards, and regulatory requirements while maintaining accurate customer and shipment information.
Qualifications
- Experience in freight forwarding, logistics, transportation planning, or customer service, ideally within Sea Logistics.
- Strong customer focus with a passion for delivering excellent service and building long‑term customer relationships.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and stakeholders.
- Strong organizational and time‑management skills, with the ability to prioritize tasks and meet deadlines.
- Proven problem‑solving skills and the ability to investigate issues and identify effective solutions.
- Proficiency in Microsoft Office applications.
- Ability to work independently while also contributing effectively within a team environment.
Sea Logistics Job Ad Template in Liverpool employer: Kuehne Nagel
Kuehne + Nagel is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities tailored to enhance your skills in the logistics sector. Located in a dynamic environment, our team enjoys competitive benefits and the chance to make a meaningful impact in the world of international road logistics.
