Job Overview
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sea Logistics Export Customer Care Specialist for our office in Newcastle. The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up.
Responsibilities include ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
Key Responsibilities
- Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
- Ensure service excellence by leveraging a high level of forwarding and market knowledge
- Document, investigate and conduct root cause analysis on any deviations using our systems (CoreLog, NPS)
- Closely liaise with Sales owners to ensure the smooth on-boarding of new customers
- Conduct claims management, from reporting through to closure
- Ensure compliance with company, industry and legal standards is adhered to across the function
- Participate in workshops and conference calls as required
- Continuously analyse customer reports to identify areas for improvement system
Qualifications
- Ability to understand and execute new processes
- Excellent knowledge of MS office features, especially excel
- Strong affinity with required customer quality standards
- Strong customer service orientation
- Excellent organisational skills and strong interpersonal skills
About Kuehne+Nagel
At Kuehne+Nagel, our contribution counts in more ways than we imagine. Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. We offer a safe, stable environment where your career can make a real difference.
Sea Logistics Customer Care Specialist in Leeds employer: Kuehne Nagel
Kuehne + Nagel is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities tailored to enhance your skills in the logistics sector. Located in a dynamic environment, our team enjoys competitive benefits and the chance to make a meaningful impact in the world of international road logistics.
