As an Operational Key Account Manager, you take ownership of a strategic Road Logistics account with strong growth potential, ensuring seamless end-to-end operations and excellent service delivery.
Responsibilities
- Act as the main point of contact at management level, building and developing a strong global customer relationship.
- Define and execute the account strategy, identifying and driving growth opportunities.
- Take full responsibility for end‑to‑end operational performance and service delivery.
- Lead regular performance reviews (MBRs/QBRs) and drive continuous improvement initiatives.
- Own revenue, profitability, and overall contract performance, supporting renewals and negotiations.
- Identify and implement optimisation measures to enhance value and efficiency.
- Coordinate cross‑functional and international teams, collaborating closely with Operations, Finance, IT, and Sales.
- Own reporting, KPIs, and financial governance, including forecasting, budgeting, performance analysis, and data‑driven decision‑making.
Qualifications
- At least 3 years of relevant experience in a similar role, including leadership exposure and coaching capabilities.
- Bachelor's degree or equivalent level of experience demonstrating a similar level of thinking and working.
- Proven experience in a forwarding or road logistics environment; strong industry knowledge required, affinity with automation a plus.
- Strong analytical mindset with a solution‑oriented and results‑driven approach.
- Confident personality with the ability to influence and build relationships across stakeholders.
- Excellent communication and commercial skills, combined with a strong customer‑ and service‑oriented mindset.
- Strong presentation skills and proficiency in MS PowerPoint and Excel.
- Fluency in English (written and spoken).
- Valid Category B driver's licence and willingness to travel.
Location preference: UK, Poland, the Netherlands, or Austria. This is a hybrid role with approximately 25‑30% travel.
