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- Tasks: Join our Aerospace team to support customers and manage import/export shipments.
- Company: Kuehne + Nagel is a global leader in logistics and transport solutions.
- Benefits: Enjoy a night shift schedule with opportunities for growth and development.
- Why this job: Be part of a dynamic team ensuring aerospace goods reach their destination safely.
- Qualifications: Experience in freight forwarding or transport planning is preferred; strong communication skills are essential.
- Other info: This role requires night shifts and offers a chance to build strong customer relationships.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic opportunity for a Customer Care Specialist to join our Aerospace team in Heathrow. This role will be based on site and working 4 on 4 shift pattern, 19:00-7:00., Our Aerospace CCL team at Kuehne+Nagel provides individual solutions for our aerospace customers’ transport and logistics needs, ensuring a seamless flow of aerospace goods across the globe and ensuring critical components reach their destination safely and efficiently. As an Aerospace Customer Care Specialist you will work as a team to provide support and assistance to colleagues and your line Manager as well as ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Your role would involve building close relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers. The role requires you to identify areas of our business which require improvements i.e. operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly., * End to End responsibility for handling and coordination of both import and export aerospace shipments.
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Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
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Document, investigate and conduct root cause analysis on any deviations using KN systems (Core Log, NPS).
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Pro-actively advise and consult Customers to ensure satisfaction.
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Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
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Building strong customer relationships and ensure that customer requirements are met. Develop strategies to streamline processes, reduce costs, and enhance efficiency in airfreight operations.
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Experience in either freight forwarding or transport planning.
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Knowledge of aerospace or AOG shipments would be advantageous.
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Strong customer service orientation with excellent telephone manner and communication skills.
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Excellent knowledge of MS office features, especially excel.
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Conflict resolution skills.
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Availability to work night shifts.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
Customer Care Specialist- Night Shifts employer: Kuehne + Nagel
Contact Detail:
Kuehne + Nagel Recruiting Team
+4418002671326
HR.helpdesk@kuehne-nagel.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist- Night Shifts
✨Tip Number 1
Familiarize yourself with the aerospace industry and its logistics processes. Understanding the specific challenges and requirements of aerospace shipments will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Highlight your experience in customer service and conflict resolution during the interview. Be prepared to share specific examples of how you've successfully handled difficult situations or improved customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your proficiency in MS Office, especially Excel. You might be asked to showcase your skills, so consider preparing a few examples of how you've used these tools to streamline processes or analyze data in past positions.
✨Tip Number 4
Be ready to discuss your availability for night shifts and how you manage work-life balance. Showing that you are committed to the shift pattern will reassure the hiring team of your dedication to the role.
We think you need these skills to ace Customer Care Specialist- Night Shifts
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Specialist position. Understand the key responsibilities, such as handling import and export shipments, and the importance of customer relationships.
Highlight Relevant Experience: In your application, emphasize any previous experience in freight forwarding or transport planning. If you have knowledge of aerospace or AOG shipments, make sure to mention that as well.
Showcase Communication Skills: Since strong communication skills are crucial for this role, provide examples in your cover letter or CV that demonstrate your excellent telephone manner and ability to resolve conflicts effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'customer service orientation' and 'MS Office proficiency,' to align your application with what Kuehne + Nagel is looking for.
How to prepare for a job interview at Kuehne + Nagel
✨Show Your Customer Service Skills
Since this role heavily focuses on customer care, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your strong communication skills and ability to build relationships.
✨Demonstrate Problem-Solving Abilities
The job requires proactive problem-solving. Think of instances where you identified issues and implemented solutions, especially in logistics or transport. Be ready to discuss how you would approach potential challenges in the aerospace sector.
✨Familiarize Yourself with Aerospace Logistics
Having knowledge about aerospace shipments can set you apart. Research common terms and processes related to airfreight operations and be ready to discuss how they apply to customer care.
✨Prepare for Night Shift Questions
Since this position involves night shifts, be ready to discuss your availability and how you manage working during unconventional hours. Share any previous experience with night shifts and how you maintain productivity and focus.
