At a Glance
- Tasks: Coordinate air freight shipments while delivering top-notch customer service.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Grow within the industry, enjoy learning opportunities, and work in a supportive team.
- Other info: Dynamic role with opportunities for process improvement and career growth.
- Why this job: Make a real difference by transporting essential goods and contributing to global moments.
- Qualifications: Strong communication skills and a customer-focused approach; logistics experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and customer-focused individual to join our Air Logistics Perishables team. You will support the coordination of air freight shipments while delivering excellent customer service in a fast-paced environment. This position operates on a rotating shift pattern of 4 days on followed by 4 days off.
Responsibilities
- Deliver high levels of customer service and satisfaction
- Ensure accurate and timely processing of shipment documentation
- Build strong relationships with customers, carriers, and suppliers
- Coordinate bookings, collections, and deliveries efficiently
- Support smooth day-to-day operational activities
- Communicate effectively with internal and external stakeholders
- Identify opportunities to improve processes and operational efficiency
- Contribute positively to a collaborative and results-driven team environment
Qualifications
- Air Logistics experience preferred but not essential
- Strong communication and organizational skills
- Ability to work under pressure and meet deadlines
- Confident working independently and within a team
- Good computer literacy and attention to detail
- Professional and customer-focused approach
- Interest in systems, IT, or AI is beneficial
Benefits & Opportunities
- Opportunity to grow within the Air Logistics industry
- Supportive and collaborative team environment
- Learning and development opportunities
- Exposure to international logistics operations
- A dynamic role with opportunities to contribute ideas and improvements
About the Company
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. Kuehne+Nagel contributes to more than we imagine, and logistics shapes everyday life—from the goods we consume to the healthcare we rely on. Our work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Air Logistics Perishables Customer Care Specialist in City of Westminster employer: Kuehne Nagel
Kuehne+Nagel is an exceptional employer that fosters a supportive and collaborative work culture, particularly for those in the Air Logistics Perishables team. With a focus on employee growth and development, you will have the opportunity to enhance your skills in a dynamic environment while contributing to meaningful logistics operations that impact lives globally. The rotating shift pattern allows for a balanced work-life experience, making it an attractive choice for motivated individuals seeking a rewarding career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Air Logistics Perishables Customer Care Specialist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the Air Logistics industry, especially those who work at Kuehne+Nagel. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for a customer. We want to see that you can deliver high levels of satisfaction, just like we do!
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage multiple tasks under pressure. We love candidates who can juggle bookings, collections, and deliveries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our collaborative team at Kuehne+Nagel.
We think you need these skills to ace Air Logistics Perishables Customer Care Specialist in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience in logistics. We want to see how you can bring value to our Air Logistics Perishables team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and stakeholders, emphasise your strong communication abilities. Share examples of how you've effectively communicated in past roles to solve problems or improve processes.
Highlight Your Organisational Skills:In a fast-paced environment like ours, being organised is key! Mention any tools or methods you use to stay on top of tasks and deadlines. We love seeing how you manage your time and priorities.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Kuehne Nagel
✨Know Your Stuff
Familiarise yourself with the air logistics industry, especially perishables. Understand the key challenges and processes involved in air freight shipments. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Customer Service is Key
Since this role focuses heavily on customer care, prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or built strong relationships with clients, as these stories will resonate well during the interview.
✨Show Your Team Spirit
This position requires collaboration, so be ready to discuss how you work within a team. Share experiences where you contributed positively to a group project or helped improve team dynamics. Highlighting your ability to work well with others will demonstrate that you're a great fit for their collaborative environment.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about their approach to improving operational efficiency or how they support employee development. This shows that you're not only interested in the job but also in contributing to the company's success.
