At a Glance
- Tasks: Process operational tasks and support customer onboarding in a dynamic logistics environment.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Enjoy 26 days holiday, volunteering days, and tailored training programmes.
- Other info: Be part of a supportive team with genuine opportunities for growth.
- Why this job: Make a real impact on global trade while developing your career.
- Qualifications: Strong analytical skills and knowledge of freight forwarding processes required.
The predicted salary is between 27000 - 33000 £ per year.
The Sea Logistics Operational Care Specialist is part of the Operational Care Centre (OCC) and is responsible for the timely processing of operational tasks through Business Process Automation (BPA); including customs clearance preparation, booking insurance, preparing import shipment files, maintaining accurate data for customer reporting, and completing new customer onboardings.
The role works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.
How you create impact Operational / Tactical duties Complete import clearance tasks.
Support new customer onboarding, system business profile updates, and discussions with CCL as required.
Maintain allocated BPA tasks within required timeframes.
Assist with customer implementations and the rollout of new systems and technologies.
Leadership Responsibility Support onboarding, training, and knowledge sharing across the team.
Promote compliance, continuous improvement, and best practices.
Contribute to team performance through collaboration and appropriate escalation of operational issues.
Financial Responsibility Minimise preventable losses through timely completion of tasks.
Ensure accurate shipment costing updates where required.
Support operational profitability through effective financial awareness.
Strategic Responsibility Support continuous improvement, operational efficiency, and service delivery across OCC processes.
Promote KN standards, compliance requirements, and best practices while supporting business growth and customer success.
Strong knowledge of freight forwarding processes and sea logistics operations.
Working knowledge of customs requirements, shipment methods and Incoterms.
Strong analytical and organisational skills.
Excellent attention to detail.
Strong customer service orientation.
Effective communication and stakeholder management.
Good commercial awareness and financial understanding.
Ability to work under pressure and manage changing priorities.
Strong problem-solving capability.
As part of the Sea Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently.
Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision.
From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world.
At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.
At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
Benefits
- 26 days holidays plus bank holidays
- 2 volunteering days per year
- 3 x Life Assurance Option if you join the KN Route2 pension scheme
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- Enhanced Maternity/Paternity Leave Cycle to work scheme
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
- Refer a friend scheme.
- Health Cash plans will be also available to you.
The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
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Sea Logistics Operational Care Specialist in Birmingham employer: Kuehne Nagel
Kuehne + Nagel is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities tailored to enhance your skills in the logistics sector. Located in a dynamic environment, our team enjoys competitive benefits and the chance to make a meaningful impact in the world of international road logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Operational Care Specialist in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kuehne Nagel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kuehne Nagel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kuehne Nagel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sea Logistics Operational Care Specialist in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kuehne Nagel:This is your chance to really connect with the team at Kuehne Nagel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kuehne Nagel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kuehne Nagel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kuehne Nagel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kuehne Nagel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
