At a Glance
- Tasks: Lead a team of Customer Care Specialists in Sea Logistics to deliver top-notch service.
- Company: Join Kühne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Dynamic environment with opportunities for personal and career growth.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Degree in Transport/Logistics and management experience preferred.
The predicted salary is between 40000 - 50000 € per year.
The Customer Care Manager, Import is responsible for organising a team of Customer Care Specialists within a Sea Logistics Customer Care Location (CCL). Your day-to-day activities are to ensure that your team performs all duties and functions in accordance with specific working instructions and Customer SOPs. You will be working closely with the Shared Service Centres (SSC) and facilitate a good working relationship, in addition to building and maintaining close collaboration within the Operation Care Centre (OCC).
How you create impact
- Provide leadership and direction to the Customer Care Specialist team.
- Develop, supervise and coordinate the day-to-day team activities to ensure best-in-class service for the customer.
- Ensure close cooperation with Branch management as well as Operational Care Centre teams, ensuring an excellent customer experience.
- Maintain discipline within the department, in line with company policies and procedures.
- Actively encourage the training, personal and career development of the departmental team, through the annual Performance Review process and regular review of industry training and certification regulations.
- Perform and document regular team meetings, 1‑2‑1 discussions and performance reviews/personal development programs.
- Work collaboratively with local Sea Logistics field sales team to ensure thorough onboarding and retention of Customers including direct visits to Customers.
- Ensure service excellence by leveraging a high level of forwarding and market knowledge.
What we would like you to bring
- Education in Transport and/or Logistics with qualification in Logistics, either degree or CILT equivalent.
- Management experience in the Transport and/or Logistics sector, ideally with focus on Sea Logistics.
- Understand & respect the company confidentiality and compliance regulations (Code of Conduct).
- Proficient in MS Office (Outlook, Word, PowerPoint, Excel).
- Good communicator with excellent written and verbal skills.
- Ability to understand and execute new processes efficiently.
- Strong affinity with required customer quality standards.
- Good team player.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces‑friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Customer Care Manager in Birmingham employer: Kuehne Nagel
Kühne + Nagel is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and collaboration thrive. As a Sea Logistics Customer Care Manager, you will benefit from comprehensive training opportunities, a contributory pension plan, and access to our Route 2 Rewards scheme, ensuring you are recognised and rewarded for your contributions. Located in a dynamic logistics environment, we are committed to fostering a healthy work-life balance and providing resources for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Customer Care Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at Kühne + Nagel. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in customer care and logistics. When you get the chance to meet with hiring managers, this will help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or family. Focus on common questions related to team management and customer service in logistics to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kühne + Nagel team.
We think you need these skills to ace Sea Logistics Customer Care Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sea Logistics Customer Care Manager role. Highlight your management experience in transport and logistics, and don’t forget to showcase your proficiency in MS Office. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your leadership style and how you’ve successfully developed teams in the past. Remember, we love a good story that shows your passion for customer care.
Showcase Your Communication Skills:As a Customer Care Manager, communication is key. Make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional – we want to see that you can communicate effectively with both your team and customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is super important in today’s logistics landscape.
How to prepare for a job interview at Kuehne Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of sea logistics and customer care processes. Familiarise yourself with the specific working instructions and Customer SOPs mentioned in the job description. This will show that you're not just interested in the role, but that you understand the industry and can hit the ground running.
✨Showcase Your Leadership Skills
As a Customer Care Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance. Highlight how you encourage training and personal development, as this is key to maintaining a motivated team.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you would maintain close cooperation with branch management and operational teams. Use specific examples to demonstrate your verbal and written communication prowess.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to customer service excellence and how they support team development.
