Business Requirements Assistant in Bicester

It’s more than a job. Working in close partnership with our customer, this dynamic team of seven plays a key role in delivering and implementing new customer driven requirements. With team members based across our Bicester and Telford sites, we collaborate efficiently and maintain strong communication to ensure high quality results every time.

There are many benefits including a balanced working pattern of 8am–4pm Monday to Friday, with 3 of these days being based in the office, giving you the structure of on‑site collaboration with the flexibility you need. The Business Requirements Assistant is a key member of the Business Change team within Contract Logistics – Government & Defence. This role supports the end-to-end management of Requirements Change Forms (RCFs) and Logistics Service Requests (LSRs), ensuring that customer requirements are processed accurately and efficiently from submission through to service offer.

How you create impact:

• Process Requirements Change Forms (RCFs) and Logistics Service Requests (LSRs) accurately and within agreed timelines.
• Investigate and validate data using systems such as BObs, BODMS, Dispatcher, and BWIMS, and consult subject matter experts where necessary.
• Collaborate with Operations and Finance teams to gather cost projections and ensure smooth workflow.
• Draft offer letters for customers based on processed RCFs and LSRs.
• Maintain and update databases for RCFs and LSRs to ensure accurate tracking and reporting.
• Send weekly trackers to Operations highlighting outstanding LSRs.
• Assist with stock placement analysis across the storage estate using system data and SME input.
• Support reporting and presentations for senior stakeholders by collating data on processing times, costs, and other metrics.
• Contribute to process improvement by maintaining documentation and supporting the development of the Business Requirements Team’s capabilities.

What we would like you to bring:

• Organisational Skills: Strong ability to manage multiple tasks efficiently.
• Deadline-Driven: Thrives in a fast-paced environment and meets tight deadlines.
• Attention to Detail: Diligent in ensuring accurate documentation.
• Communication Skills: Effective written and verbal communication.
• Customer Focus: Understands the importance of customer satisfaction.
• IT Literacy: Proficient in MS Office and web applications.
• Proactive Learner: Willingness to learn and grow within the role.

What’s in it for you:

If you would like to become a valued member of our team, we will ensure you are rewarded for your commitment and expertise. You will receive 26 days of annual leave plus bank holidays, with the opportunity to earn additional days through service. You can join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and access to a wellbeing centre.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are:

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.