At a Glance
- Tasks: Engage with customers, solve problems, and ensure smooth logistics operations.
- Company: Join Kuehne+Nagel, a global leader in logistics with a meaningful mission.
- Benefits: Enjoy competitive rewards, wellness support, and a pension plan.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real impact by ensuring vital deliveries reach those in need.
- Qualifications: Strong customer service skills and experience in logistics are a plus.
The predicted salary is between 30000 - 42000 £ per year.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and ensuring that our Operational Care Centres (OCC’s) have all of the necessary information to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers' experience is a positive one each time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
How you create impact
- Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems
- Maintain a consistent and high quality customer onboarding experience
- Execute strong shipment ownership for all customers
- Recognise and investigate non-conformities and deviations
- Continuously analyse customer reports to identify areas for improvement
- Build a strong relationship with the customer and provide high quality advice using a proactive approach
- Handle queries from colleagues and customers
- Ensure quality compliance as per internal and external regulations and agreements
What we would like you to bring
- Strong customer service orientation
- Experience in either freight forwarding or transport planning with key focus on Sea Logistics is a plus
- Ability to understand and execute new processes
- Excellent organisational skills and strong interpersonal skills
- Strong affinity with required customer quality standards
- Ability to cope with change and embrace new technologies, demonstrate adaptability to change
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
Sea Logistics Customer Care Specialist in Belfast employer: Kuehne Nagel
At Kuehne+Nagel, we pride ourselves on being more than just a logistics company; we are a community that values each employee's contribution to making a difference in the world. Our Sea Logistics Customer Care Specialists enjoy a supportive work culture that prioritises professional growth, with access to comprehensive benefits including a contributory pension plan, wellness programmes, and 24/7 assistance for personal and family needs. Join us in a role where your efforts directly impact vital deliveries, all while working in a stable and inclusive environment that champions innovation and adaptability.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Customer Care Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research Kuehne+Nagel's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Specialist, you'll need to interact with customers and colleagues regularly. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Kuehne+Nagel family and ready to make an impact.
We think you need these skills to ace Sea Logistics Customer Care Specialist in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sea Logistics Customer Care Specialist role. Highlight your customer service experience and any relevant skills in freight forwarding or transport planning. We want to see how you can make an impact!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. This is key for us as a Customer Care Specialist, where proactive problem-solving is essential to ensure our customers have a positive experience.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and stands out in our system. Plus, it’s super easy to do!
How to prepare for a job interview at Kuehne Nagel
✨Know Your Logistics
Familiarise yourself with the basics of sea logistics and freight forwarding. Understand how shipments are managed and the importance of timely deliveries, especially in critical sectors like healthcare. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Customer-Centric Mindset
Prepare to discuss your approach to customer service. Think of examples where you've gone above and beyond for a customer or resolved a tricky issue. Highlighting your strong customer service orientation will resonate well with the interviewers at Kuehne+Nagel.
✨Showcase Problem-Solving Skills
Be ready to share specific instances where you've identified and solved problems in a previous role. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Embrace Change and Technology
Kuehne+Nagel values adaptability, so be prepared to discuss how you've embraced new technologies or processes in your past roles. Share examples that illustrate your ability to learn quickly and adapt to changing environments, which is crucial in the logistics industry.
