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- Tasks: Process bookings, resolve shipment issues, and support a collaborative team.
- Company: Join KuehneNagel, a global leader in logistics with a strong heritage.
- Benefits: Personal and professional development opportunities in a supportive environment.
- Other info: Be part of a dynamic team that values quality, safety, and innovation.
- Why this job: Make a real impact by ensuring vital deliveries reach those in need.
- Qualifications: Strong Maths and English skills, customer service experience, and a proactive mindset.
The predicted salary is between 25000 - 32000 £ per year.
It's more than a job. When you work in Freight Logistics and Operations at KuehneNagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
The UK Road Logistics business is a key part of our global Road Logistics organisation. With a broad service portfolio and a strong customer focus, we provide innovative, high-quality logistics solutions to the market. Our goal is to drive sustainable profitability while creating an environment where our people can grow and succeed.
How you create impact:
- Accurately process bookings from clients and overseas agents in the system.
- Support Freight Account Managers with day-to-day operational activities.
- Coordinate with all relevant parties to ensure smooth shipment movements.
- Proactively manage and resolve any shipment issues, keeping stakeholders informed.
- Process sales and purchase invoices efficiently and accurately.
- Contribute to a positive team culture and collaborate across departments.
- Assist other teams when needed to maintain service quality and efficiency.
- Follow all quality, security, and health & safety standards to ensure compliance and best practice.
What we would like you to bring:
- Secondary school education (or equivalent) with strong Maths and English skills.
- Previous experience in customer service.
- High attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Good organisational skills and ability to manage competing priorities.
- A proactive approach with drive and commitment.
- Team-oriented mindset with a collaborative attitude.
- Willingness to learn, adapt, and contribute to continuous improvement.
What's in it for you:
- A key role within a globally recognised logistics organisation.
- Opportunities for personal and professional development.
- A supportive and collaborative team environment.
- Exposure to a diverse range of customers and operations.
- The chance to contribute to a growing and evolving business.
- A workplace that values quality, safety, and innovation.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Contact Joana Dias.
Road Logistics Customer Service Specialist in Belfast employer: Kuehne Nagel
Contact Detail:
Kuehne Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Customer Service Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research KuehneNagel's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and logistics. Think about how your skills align with the role and be ready to share examples of how you've tackled challenges in the past.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Road Logistics Customer Service Specialist in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled challenges and supported clients in the past, so share specific examples that demonstrate your strong communication and interpersonal skills.
Be Detail-Oriented: Attention to detail is key in logistics! When writing your application, emphasise your ability to manage competing priorities and maintain accuracy. We love candidates who can keep things organised and ensure smooth shipment movements.
Demonstrate Your Proactive Approach: We’re looking for someone with a proactive mindset. In your application, mention times when you took the initiative to solve problems or improve processes. This shows us that you're committed to continuous improvement and ready to contribute positively to our team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at KuehneNagel.
How to prepare for a job interview at Kuehne Nagel
✨Know Your Logistics Basics
Before the interview, brush up on your knowledge of road logistics and customer service principles. Understand how inventory and shipments move efficiently, as this will show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to discuss how you handle shipment issues and keep stakeholders informed.
✨Demonstrate Attention to Detail
Highlight your ability to process bookings and invoices accurately. Bring specific examples from your previous experience where your attention to detail made a difference, especially in a fast-paced environment.
✨Emphasise Team Collaboration
KuehneNagel values a collaborative attitude, so be prepared to discuss how you've worked with others to achieve common goals. Share instances where you contributed to a positive team culture or assisted other teams to maintain service quality.