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For Companies At a Glance
- Tasks: Manage logistics for healthcare consignments and ensure top-notch client satisfaction.
- Company: Join KĂĽhne + Nagel, a leader in logistics with a supportive team culture.
- Benefits: Enjoy competitive pay, pension plans, discounts, and 24/7 support for your wellbeing.
- Why this job: Tackle exciting logistical challenges and make a real difference in healthcare delivery.
- Qualifications: Experience in logistics and strong customer service skills are essential.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
In this role, you’ll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise.
How you create impact
- Process consignment orders via email, phone, and our online booking portal, including routing, service classification, deadline setting, and job order creation.
- Manage the green‑light approval process for consignments destined for non‑EU locations.
- Provide continuous shipment status updates, including follow‑ups on customs delays, flight issues, PODs, additional charges, and resolutions.
- Monitor and action client communications through shared mailboxes.
- Track and trace consignments, ensuring timely and accurate updates throughout transit.
- Calculate and arrange temperature‑controlled packaging and logger requirements.
- Ensure full compliance with company policies, procedures, and quality control standards.
- Collaborate with pricing, customer relationship, and key account teams to support quotations, bookings, and client inquiries.
What we would like you to bring
- Experience in specialist biopharma courier operations or related courier/freight logistics (import/export/warehouse/transport).
- Strong customer service background with the ability to build and maintain client relationships.
- Excellent understanding of world geography, time zones, and transit milestones (COB/POD).
- Knowledge of temperature‑controlled packaging solutions and pharmaceutical import/export regulations.
- Strong problem‑solving, negotiation, and teamwork abilities, with the capacity to work effectively under pressure.
- Excellent communication, time‑management, decision‑making, and organisational abilities.
- Flexibility, initiative, and the ability to lead or motivate others when required.
What’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Air Logistics Healthcare Customer Care Specialist employer: Kuehne + Nagel
Contact Detail:
Kuehne + Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Logistics Healthcare Customer Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and healthcare sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to air logistics and customer care. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled logistical challenges or improved client satisfaction. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Air Logistics Healthcare Customer Care Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Air Logistics Healthcare Customer Care Specialist role. Highlight your experience in biopharma courier operations and customer service, as this will show us you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex logistical challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions under pressure.
Highlight Teamwork and Communication: Since collaboration is key in this role, emphasise your ability to work well with others. Share instances where you've successfully communicated with internal teams or built strong client relationships to demonstrate your fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone!
How to prepare for a job interview at Kuehne + Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of biopharma courier operations and temperature-controlled packaging solutions. Being able to discuss specific examples from your experience will show that you understand the complexities of the role and can handle the logistical challenges that come with it.
✨Showcase Your Customer Service Skills
Prepare to share stories that highlight your strong customer service background. Think about times when you built or maintained client relationships, especially under pressure. This will demonstrate your ability to keep clients satisfied while managing their expectations.
✨Familiarise Yourself with Compliance Standards
Since compliance is key in this role, make sure you understand the relevant pharmaceutical import/export regulations and company policies. Being able to discuss how you've ensured compliance in past roles will set you apart as a candidate who takes quality control seriously.
✨Practice Problem-Solving Scenarios
Anticipate questions about how you would handle specific logistical challenges, such as customs delays or flight issues. Practising these scenarios will help you articulate your problem-solving and negotiation skills effectively during the interview.
