Air Logistics Aerospace Customer Care Specialist

Job description: We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence. How you create impact * Maintains and enhances customer services by ensuring procedures are followed and systems used correctly; * Follow any new systems procedures within the department; * Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential; * To take job orders from clients, that include routing, classifying of service type, establishing a deadline; * To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc); * Familiarize yourself with all special services we can offer and ensure customers are given all options available; * Help develop and maintain relationships with clients: * Ensuring communication with service partners is kept up to date. Profile description: What we would like you to bring 1. Experience in Aerospace field is preferred 2. Extensive customer service experience within Freight forwardi…