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For Companies At a Glance
- Tasks: Coordinate transport services and manage logistics queries for customers.
- Company: Join one of the world's leading logistics companies at East Midlands Gateway.
- Benefits: Enjoy a pension plan, discounts, wellbeing support, and 24/7 assistance.
- Why this job: Make a global impact while developing your skills in a supportive team environment.
- Qualifications: Fluent in German and English with strong communication and customer service skills.
- Other info: Forces-friendly employer, valuing the skills of service leavers.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for road logistics? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact. Join us in our East Midlands Gateway office.
Your Role
You will execute first-class services (e.g., transport management, requests, and deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) at East Midlands Gateway as an integral part of the Control Tower team. You will learn in-depth about the role, services, and processes through involvement, system testing, and work instructions creation.
Your Responsibilities
- Coordinate specialised transport services for customer orders, using the Loginext Transport Management system as well as manual planning activities.
- Schedule and create cost-effective transport plans, optimising the use of own fleet of vehicles versus sub-contractor haulage where possible.
- Agree with logistics service providers to ensure on-time pick-up and delivery in full.
- Select transport modes and logistics service providers, considering the agreed selection parameters.
- Manage ad-hoc transport requests and adjustments.
- Manage driver routes and schedules with the supplier to maximise productivity and control costs.
- Be the first line of support for logistics queries.
- Respond constructively to customer requests to develop proactive relationships, create a positive approach, and minimise disruptions to business.
Your Skills and Experiences
- Excellent communication and interpersonal skills, both written and verbal.
- Fluent in German and English.
- Strong customer service orientation.
- Ability to use own initiative and work independently as well as part of a team.
Good Reasons to Join
If you wish to become a valued member of our team, we will ensure you are rewarded for your commitment and expertise. Benefits include participation in the contributory Kuehne + Nagel pension plan and access to our Route 2 Rewards scheme, offering discounts, recognition, and a wellbeing center. We also provide an employee assistance program with 24/7 GP, legal, financial advice, and mental health support, helping you live a healthier, happier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer recognizing the skills, expertise, and value that service leavers bring to our organization.
Road Logistics Customer Care Operations Specialist - (German Speaking) employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Customer Care Operations Specialist - (German Speaking)
✨Tip Number 1
Familiarise yourself with the Loginext Transport Management system, as this is a key tool for the role. Understanding its functionalities will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your German and English communication skills, especially in a logistics context. Being able to articulate your thoughts clearly in both languages will be crucial when dealing with customers and logistics service providers.
✨Tip Number 3
Research the company’s logistics operations and recent projects. Showing that you understand their business model and how you can contribute will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed customer queries or logistics challenges in the past. This will showcase your problem-solving skills and customer service orientation, which are essential for this role.
We think you need these skills to ace Road Logistics Customer Care Operations Specialist - (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in road logistics and customer care. Emphasise your communication skills in both German and English, as well as any specific software knowledge, like the Loginext Transport Management system.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and customer service. Mention how your skills align with the responsibilities outlined in the job description, and express your enthusiasm for joining the Control Tower team.
Highlight Relevant Skills: In your application, focus on your ability to manage transport requests and optimise logistics plans. Provide examples of how you've successfully handled similar tasks in previous roles to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer care roles.
How to prepare for a job interview at Kuehne + Nagel AS
✨Showcase Your Communication Skills
As the role requires excellent communication in both German and English, be prepared to demonstrate your language proficiency. Practice articulating your thoughts clearly and concisely, and consider using examples from your past experiences where effective communication made a difference.
✨Understand the Logistics Industry
Familiarise yourself with the basics of road logistics and transport management. Research the company’s services and recent developments in the logistics sector. This knowledge will help you answer questions confidently and show your genuine interest in the field.
✨Prepare for Customer Service Scenarios
Since the role involves managing customer queries and building relationships, think of examples where you've successfully handled customer issues or requests. Be ready to discuss how you would approach various scenarios to demonstrate your strong customer service orientation.
✨Demonstrate Initiative and Teamwork
The job requires both independent work and collaboration within a team. Prepare to share instances where you took the initiative to solve a problem or worked effectively as part of a team. Highlighting your ability to balance these skills will make you a strong candidate.
