Road Logistics Customer Care Operations Specialist - (German Speaking)

Do you have a passion for road logistics? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact. Join us in our East Midlands Gateway office.

Your Role

You will execute first-class services (e.g., transport management, requests, and deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) at East Midlands Gateway as an integral part of the Control Tower team. You will learn in-depth about the role, services, and processes through involvement, system testing, and work instructions creation.

Your Responsibilities

1. Coordinate specialised transport services for customer orders, using the Loginext Transport Management system as well as manual planning activities.
2. Schedule and create cost-effective transport plans, optimising the use of own fleet of vehicles versus sub-contractor haulage where possible.
3. Agree with logistics service providers to ensure on-time pick-up and delivery in full.
4. Select transport modes and logistics service providers, considering the agreed selection parameters.
5. Manage ad-hoc transport requests and adjustments.
6. Manage driver routes and schedules with the supplier to maximise productivity and control costs.
7. Be the first line of support for logistics queries.
8. Respond constructively to customer requests to develop proactive relationships, create a positive approach, and minimise disruptions to business.

Your Skills and Experiences

1. Excellent communication and interpersonal skills, both written and verbal.
2. Fluent in German and English.
3. Strong customer service orientation.
4. Ability to use own initiative and work independently as well as part of a team.

Good Reasons to Join

If you wish to become a valued member of our team, we will ensure you are rewarded for your commitment and expertise. Benefits include participation in the contributory Kuehne + Nagel pension plan and access to our Route 2 Rewards scheme, offering discounts, recognition, and a wellbeing center. We also provide an employee assistance program with 24/7 GP, legal, financial advice, and mental health support, helping you live a healthier, happier life.

As proud holders of the Gold Covenant, we are a forces-friendly employer recognizing the skills, expertise, and value that service leavers bring to our organization.

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