Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage QuickSTAT operations, ensuring smooth logistics and timely deliveries.
- Company: Join Kuehne+Nagel, a global leader in logistics making a real-world impact.
- Benefits: Enjoy a contributory pension, discounts, and 24/7 support for health and wellbeing.
- Why this job: Be a logistics hero, ensuring vital supplies reach those in need while developing your skills.
- Qualifications: Strong problem-solving, teamwork, and numeric skills; proficiency in Word, Excel, and PowerPoint required.
- Other info: Ideal for self-motivated individuals who thrive under pressure in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
It\’s more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Are you ready to be the hero in the fast-paced world of logistics?
In this role, you will handle and monitor all QuickSTAT Operational activities, ensuring compliance with all company policies. You will oversee all QuickSTAT live network activities, ensuring adherence to rate structures and pricing policies.
How you create impact
- Processing consignment orders from clients via email, telephone, and Quick’s online booking portal Quickonline, including routing, service classification, establishing deadlines, and printing job orders.
- Managing the green light approval process for consignments destined for non-EU destinations.
- Providing clients with status notifications and follow-ups, including updates on flight and customs delays, proof of deliveries, additional charges, and resolutions.
- Monitoring and responding to client emails via shared mailboxes.
- Ensuring compliance with company policies and procedures. Arranging temperature-controlled packaging and logger supplies as needed.
- Tracking and tracing consignments, providing status updates throughout transit, and processing daily reports and manifests.
What we would like you to bring
- Negotiation and problem-solving skills.
- Teamwork and strong self-motivation.
- Good numeric and financial abilities.
- Ability to work successfully under pressure.
- Proficiency in Word, Excel, and PowerPoint.
What\’s in it for you
If you join our team, you\’ll be rewarded for your commitment and expertise. We offer a contributory pension plan, Route 2 Rewards scheme with discounts and benefits, and an employee assistance program providing 24/7 GP, legal, financial advice, and mental health support. We are a forces-friendly employer recognizing the value service leavers bring to our organization.
Who we are
Logistics impacts daily life — from the goods we consume to healthcare. At Kuehne+Nagel, your work goes beyond logistics; it enables both everyday and special moments worldwide.
As a global leader with a strong heritage and vision to move the world forward, we offer a safe, stable environment where your career can truly make a difference. Whether delivering medicines, developing sustainable solutions, or supporting communities, your work will contribute to more than you can imagine.
We kindly ask placement agencies to refrain from submitting unsolicited profiles. Any submissions without prior agreement will be considered our property, and no fees will be paid.
#J-18808-Ljbffr
QuickSTAT Customer Service Agent employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QuickSTAT Customer Service Agent
✨Tip Number 1
Familiarise yourself with the logistics industry, especially in freight operations. Understanding key terms and processes will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your negotiation and problem-solving skills through role-playing scenarios. This will prepare you for real-life situations you might encounter as a Customer Service Agent, showcasing your ability to handle challenges effectively.
✨Tip Number 3
Network with professionals in the logistics field, either through LinkedIn or local events. Building connections can provide insights into the company culture at Kuehne+Nagel and may even lead to referrals.
✨Tip Number 4
Demonstrate your proficiency in tools like Word, Excel, and PowerPoint by creating a mock report or presentation related to logistics. This hands-on approach will not only boost your confidence but also show your potential employer that you're ready to hit the ground running.
We think you need these skills to ace QuickSTAT Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the QuickSTAT Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in logistics, customer service, and any specific skills mentioned in the job description, such as negotiation and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences that demonstrate your ability to handle the tasks outlined in the job description, such as managing client communications and ensuring compliance with policies.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Kuehne + Nagel AS
✨Understand the Logistics Landscape
Familiarise yourself with the logistics and freight industry, especially how it relates to healthcare and essential deliveries. Being able to discuss current trends or challenges in logistics will show your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved issues under pressure. This role requires quick thinking and effective problem-solving, so showcasing your ability to handle challenges will be crucial.
✨Showcase Your Communication Skills
As a Customer Service Agent, clear communication is key. Be ready to discuss how you manage client interactions, especially in situations involving updates on delays or issues. Practice articulating your thoughts clearly and confidently.
✨Highlight Teamwork and Self-Motivation
This position requires collaboration and self-driven work. Share instances where you worked effectively within a team and also times when you took initiative on your own. This will demonstrate that you can thrive in both environments.