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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and ensure smooth logistics operations.
- Company: Kuehne+Nagel is a global leader in logistics, making a real impact on everyday life.
- Benefits: Enjoy flexible working options, a pension plan, and wellness support for you and your family.
- Why this job: Join a team that delivers vital goods and makes a difference in people's lives.
- Qualifications: Experience in freight forwarding or transport planning, strong customer service skills, and MS Office proficiency.
- Other info: We are a forces-friendly employer, valuing the skills of service leavers.
The predicted salary is between 28800 - 43200 £ per year.
It\’s more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care system.
How you create impact
- Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
- Ensure service excellence by leveraging a high level of forwarding and market knowledge
- Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS)
- Closely liaise with Sales owners to ensure the smooth on-boarding of new customers
- Conduct claims management, from reporting through to closure
- Ensure compliance with company, industry and legal standards is adhered to across the function
- Participate in workshops and conference calls as required
- Continuously analyse customer reports to identify areas for improvement system.
What we would like you to bring
- Experience in either freight forwarding or transport planning with key focus on Sea Logistics
- Ability to understand and execute new processes
- Excellent knowledge of MS office features, especially excel
- Strong affinity with required customer quality standards
- Strong customer service orientation
- Excellent organisational skills and strong interpersonal skills
What\’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
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Customer Care Specialist Sea Logistics employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist Sea Logistics
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Care Specialist in Sea Logistics. Understanding the nuances of customer interaction and problem-solving will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of freight forwarding and transport planning, especially related to sea logistics. Being able to discuss industry trends and challenges will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Network with current or former employees of Kuehne+Nagel. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach during the interview process.
✨Tip Number 4
Prepare to discuss specific examples of how you've delivered excellent customer service in previous roles. Highlighting your organisational skills and ability to manage customer expectations will resonate well with the hiring team.
We think you need these skills to ace Customer Care Specialist Sea Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding or transport planning, especially focusing on Sea Logistics. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service orientation and problem-solving skills. Mention specific examples of how you've ensured service excellence in previous roles.
Highlight Technical Skills: Emphasise your proficiency in MS Office, particularly Excel, as well as any experience with logistics systems. This will show that you have the technical skills necessary for the role.
Showcase Interpersonal Skills: In your application, provide examples of how you've successfully liaised with teams or customers in the past. Strong interpersonal skills are crucial for this position, so make sure to highlight them.
How to prepare for a job interview at Kuehne + Nagel AS
✨Showcase Your Customer Service Skills
As a Customer Care Specialist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Industry Knowledge
Familiarise yourself with the freight forwarding and sea logistics industry. Be ready to discuss current trends, challenges, and how they impact customer service. This will show your potential employer that you are knowledgeable and passionate about the field.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Prepare to discuss how you manage multiple tasks and prioritise effectively, especially in high-pressure situations. Use specific examples to illustrate your methods.
✨Prepare for Technical Questions
Since the position involves using KN Customer Care systems and MS Office, particularly Excel, be prepared to answer technical questions or even demonstrate your proficiency. Brush up on relevant software skills to impress your interviewers.
