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- Tasks: Manage international shipments and ensure operational excellence in logistics.
- Company: Join Kuehne+Nagel, a leader in logistics and supply chain solutions.
- Benefits: Enjoy discounts, wellness programs, and a contributory pension plan.
- Why this job: Be part of a supportive team that values your skills and offers growth opportunities.
- Qualifications: Customer service experience preferred; strong communication and MS Office skills required.
- Other info: We are a forces-friendly employer, welcoming service leavers.
The predicted salary is between 30000 - 42000 £ per year.
Join our dynamic Road Logistics team to manage international shipments and vehicles for general cargo customers, ensuring operational excellence across FTL, LTL, and domestic distribution.
Your Role
Your role is to maximise revenue on each consignment through co-ordinating the efficient operation and administration of the markets within the department while keeping with the accepted principles of good working practice.
Your Responsibilities
- Liaise with customers and suppliers to ensure that customer expectations are met during the movement of cargo.
- Obtain competitive rates for all quotes received from customers by liaising directly with our suppliers both over the phone and via email, then efficiently and accurately input them onto the internal computer system.
- Process bookings received from customers efficiently and ensure they are arranged correctly with suppliers.
- Ensure a steady flow of information and confirmation regarding all bookings.
- Ensure a complete understanding of all quoting and booking procedures and invoicing procedures and operate accordingly.
- Investigate any complications which may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner.
- Develop and maintain good working relationships with the overseas partners and build mutual confidence and respect to ensure market knowledge and competitive rates are at the forefront of every response to enquiries.
- Provide the Invoice Administration team with clear and accurate detailed files within specified deadlines.
Your Skills and Experiences
- Some experience in a customer service role is preferred.
- Excellent level of literacy and numeracy.
- Experience with MS Office.
- Ability to adapt to new internal systems.
- Excellent communication skills.
Good Reasons to Join
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Cross Border Specialist FO-XX employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cross Border Specialist FO-XX
✨Tip Number 1
Familiarize yourself with the logistics industry, especially in road transport. Understanding the nuances of FTL and LTL shipments will give you an edge when discussing operational excellence with our team.
✨Tip Number 2
Brush up on your negotiation skills! Since you'll be obtaining competitive rates from suppliers, being able to negotiate effectively can significantly impact your success in this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. You'll need to liaise with customers and suppliers regularly, so being clear and concise is key to ensuring smooth operations.
✨Tip Number 4
Get comfortable with MS Office and any internal systems we use. Being tech-savvy will help you process bookings and manage information efficiently, which is crucial for this position.
We think you need these skills to ace Cross Border Specialist FO-XX
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Cross Border Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or logistics. Mention specific examples where you successfully managed shipments or liaised with customers and suppliers.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing. This could include experiences where you resolved issues or coordinated with multiple parties.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company’s values and how you can contribute to their operational excellence. Mention your adaptability to new systems and your proficiency with MS Office, as these are important for the role.
How to prepare for a job interview at Kuehne + Nagel AS
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and expectations of a Cross Border Specialist. Familiarize yourself with terms like FTL, LTL, and the importance of operational excellence in logistics.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and suppliers, be prepared to demonstrate your excellent communication skills. Practice articulating how you would handle customer inquiries and maintain relationships with overseas partners.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed complications in logistics or customer service.
✨Familiarize Yourself with MS Office
Since experience with MS Office is required, be ready to discuss your proficiency with these tools. You might even want to mention specific tasks you've accomplished using Excel or other applications relevant to the role.
