At a Glance
- Tasks: Lead high-quality service delivery and drive operational excellence in healthcare facilities management.
- Company: Join Kudos, a key player in NHS facilities management across the North-West and London.
- Benefits: Enjoy a competitive salary, annual bonus, company car, and generous holiday allowance.
- Other info: Be part of a supportive and innovative team committed to delivering exceptional services.
- Why this job: Shape the future of service delivery in critical public-sector buildings and make a real impact.
- Qualifications: Extensive experience in facilities management with strong leadership and strategic oversight skills.
The predicted salary is between 75000 - 75000 £ per year.
Salary: Up to £75,000 + Annual Bonus
Hours: Full Time, 40hrs per week
Location: Based at our Warrington Head Office
Benefits: 25 days AL + BH, Company Car/Allowance, Life Insurance Scheme, Pension Scheme, Employee Assistance Programme, salary sacrifice schemes, gym & retailer discounts.
We are seeking an experienced senior leader to step into our Head of Service Delivery role, driving high‑quality service delivery across our PFI healthcare estate and setting the standard for operational excellence.
Key Requirements (Overview)- Lead CAFM, Helpdesk and subcontractor performance to ensure high‑quality, compliant service delivery.
- Oversee PPM planning, lifecycle programmes and contractual reporting, including the Project Monthly Report.
- Drive operational efficiency, cost control and continuous improvement across service lines.
- Provide strategic leadership to teams, supporting development, accountability and effective performance.
- Act as senior operational escalation point, ensuring timely resolution of issues and strong stakeholder relationships.
- Ensure full compliance with contractual, regulatory and governance requirements.
About Us
At Kudos, we deliver essential facilities management services across NHS healthcare buildings in the North‑West and London, on behalf of our LIFTCo clients & colleagues. Our work supports the smooth operation of critical public‑sector buildings that thousands of patients, clinicians and staff rely on every day. Our teams ensure that assets are maintained & performing effectively, to provide a positive experience for our clients and building users.
As we continue to evolve and strengthen our operational capabilities, we are making a key senior leadership appointment that will play a pivotal role in shaping how we deliver service excellence across our PFI healthcare estate.
About the Role
We are seeking an experienced and influential Head of Service Delivery to lead the operational performance, service delivery functions and strategic development of our FM service model. This senior role has end‑to‑end responsibility for the CAFM system, Helpdesk operations, subcontractor procurement and budget oversight, planned and reactive maintenance performance, annual and 5‑yearly lifecycle planning and governance reporting.
As a key member of the leadership team, you will set direction, drive continuous improvement and ensure that all service delivery outcomes meet contractual, regulatory and internal performance requirements. You will oversee the compliant production of the Project Monthly Report (PMR), lead development of annual PPM schedules, and implement effective procurement and supplier strategies that strengthen commercial performance.
You will work closely with operational teams, finance, compliance and executive leadership, acting as the senior escalation point for operational issues and ensuring seamless communication across all functions. This is a critical leadership position where you will shape strategy and enhance FM performance.
About You
You will be a senior FM professional with extensive experience delivering Hard FM services within a contractual, performance driven environment, ideally PFI/PPP. You combine operational excellence with strategic oversight, and you are comfortable influencing at executive level while also managing the continuous improvement of systems, teams and suppliers.
With strong commercial awareness, you are skilled in budget management, procurement, KPI design and performance analysis, and thrive in roles where contract compliance and service quality must be balanced with operational efficiency. As a leader, you are confident, assertive, and highly articulate, with the ability to manage multiple workstreams, build credibility quickly, and make clear, evidence‑based decisions.
You foster high‑performing teams, promote accountability and support the development of capability and talent. You will hold A‑Levels as a minimum, and ideally a relevant degree in Business Studies, Contract Management, Supply Chain Management or a related field.
Above all, you are committed to delivering high‑quality, compliant and customer focused services that align with Kudos’ long‑term strategic goals. You will bring an inclusive, team focused approach and positively contribute to a culture aligned with Kudos & FIM’s Mission, Vision and Values.
Our Values- Supportive - We embrace partnership working.
- Ethical - We act with integrity.
- Innovative - We take ownership for understanding and improving Kudos.
- Ambitious - We continually strive to deliver the best possible service.
- Passionate - We are proud of the part we play in Kudos & the service we deliver.
Application Process
Application & CV Screening. First stage interview with Kudos CEO. Second stage interview with Kudos Board Directors (FIM CEO, & FIM Asset CEO/Head of HR). As part of this interview process, you will be required to complete a case study assessment & profiling assessment.
Head of Service Delivery in England employer: Kudos Services
At Kudos, we pride ourselves on being an exceptional employer, offering a supportive and innovative work culture that values integrity and ambition. Our Head of Service Delivery role, based in Warrington, provides not only a competitive salary and comprehensive benefits package but also significant opportunities for professional growth and development within the dynamic field of facilities management. Join us in making a meaningful impact on healthcare services while enjoying perks like gym discounts and a strong commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who know Kudos. A friendly chat can open doors and give you insider info about the company culture and expectations.
✨Tip Number 2
Prepare for those interviews! Research Kudos thoroughly, understand their values, and think about how your experience aligns with their mission. Be ready to discuss specific examples of your operational excellence and leadership skills.
✨Tip Number 3
Showcase your strategic thinking! During interviews, highlight your experience in driving continuous improvement and managing budgets. Use metrics to demonstrate how you've enhanced service delivery in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Head of Service Delivery in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Service Delivery role. Highlight your experience in service delivery, operational excellence, and leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Kudos. Share your passion for facilities management and how you can drive high-quality service delivery. Be genuine and let your personality shine through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Use metrics where possible to show the impact of your work – we love numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kudos Services
✨Know Your Stuff
Before the interview, dive deep into Kudos' operations and values. Understand their service delivery model and how it aligns with your experience in Hard FM services. This will help you articulate how your background fits perfectly with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your strategic leadership abilities. Think of situations where you've driven operational efficiency or improved service delivery. Be ready to discuss how you foster high-performing teams and promote accountability.
✨Be Ready for Case Studies
Since you'll be completing a case study assessment, practice analysing scenarios related to service delivery and compliance. Think about how you would approach issues like budget management or subcontractor performance, and be prepared to present your thought process clearly.
✨Engage with Questions
Prepare insightful questions to ask during the interview. This shows your genuine interest in the role and helps you gauge if Kudos is the right fit for you. Ask about their future goals for service delivery or how they measure success in their operations.
