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- Tasks: Manage contract renewals and enhance customer experience through proactive engagement.
- Company: Join Kubus, a growing company with a focus on innovation and teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Exciting growth phase with potential for career advancement.
- Why this job: Be a key player in improving customer satisfaction and driving business success.
- Qualifications: Strong communication skills and attention to detail; experience with Salesforce is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Location: Cirencester, Gloucestershire
Full-time: Starting ASAP
We are currently recruiting for a Renewals Specialist to join our team at Kubus. This role will be responsible for ensuring timely and accurate contract renewals by proactively engaging with customers and internal stakeholders to provide a seamless and efficient contract renewal process.
What Youll Be Doing:
- Organise and administer renewal quotes in accordance with the established renewal process, identifying and communicating upsell and cross-sell opportunities to the sales team where relevant.
- Engage with vendors and distribution to obtain support/license/subscriptions renewal quotations.
- Create and develop all customer-facing documentation, ranging from quotes to comprehensive proposals, in collaboration with the sales teams and any other relevant stakeholders.
- Maintain accurate records of renewals activities within the Salesforce system.
- Act as a key point of contact for customers and internal stakeholders for renewal-based queries.
- Ensure that all renewals are accurately processed and invoiced.
- Create any necessary service reports during the contract term.
- Undertake any customer meetings/phone calls required alongside the sales team.
- Provide detailed and accurate renewal forecasts, encompassing pricing, timing and any notable risks.
- Assist in developing, maintaining and reporting on departmental KPIs.
- Focus on continuous improvement of the customer experience and automation of the renewal process.
- Identify trends, opportunities and areas for improvement to enhance the renewal process.
What Were Looking For:
- Commercially astute, articulate, dynamic and insightful.
- A strong attention to detail.
- Effective communication and interpersonal skills.
- Self-motivated and enthusiastic.
- A customer-focused approach characterised by a natural talent for delivering solutions and improving long-term satisfaction.
- Experience in using NetSuite or Salesforce is desirable.
This is an excellent opportunity to join the Renewals team at Kubus during an exciting period of growth!
Based at: Wellington House, Cotswold Business Park, Kemble, Gloucestershire, GL7 6BQ
Renewals Specialist in Gloucester employer: Kubus Group Limited
Contact Detail:
Kubus Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Kubus and understand their values, products, and the renewal process. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Renewals Specialist, you'll need to engage with customers and internal stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Kubus team right from the start.
We think you need these skills to ace Renewals Specialist in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Specialist role. Highlight your experience with contract renewals and any relevant tools like Salesforce. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves engaging with customers and stakeholders, it's crucial to demonstrate your effective communication skills. Use clear and concise language in your application to reflect your ability to convey information smoothly.
Highlight Attention to Detail: As a Renewals Specialist, attention to detail is key. In your application, mention specific examples where your meticulous nature has led to successful outcomes. We love seeing candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Kubus!
How to prepare for a job interview at Kubus Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Renewals Specialist role. Familiarise yourself with contract renewal processes, upselling techniques, and how Salesforce works. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves engaging with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving queries or improving customer satisfaction. This will demonstrate your interpersonal skills.
✨Bring Data to the Table
Be ready to discuss any relevant KPIs or metrics you've worked with in previous jobs. If you can share specific examples of how you've improved processes or contributed to sales growth, it’ll show that you’re commercially astute and results-driven, which is exactly what they’re looking for.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s renewal process and how they measure success. This not only shows your interest but also gives you insight into their operations. It’s a great way to demonstrate your proactive approach and eagerness to contribute to continuous improvement.