At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for our internal team.
- Company: Join Kubus, a dynamic tech company simplifying complex IT solutions.
- Benefits: Enjoy competitive salary, private healthcare, and generous holiday allowance.
- Other info: Exciting growth opportunities and a supportive community await you.
- Why this job: Be part of a growing team and make a real impact in IT.
- Qualifications: Basic IT knowledge and a passion for learning are essential.
The predicted salary is between 30000 - 40000 £ per year.
With over 20 years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.
Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.
Our Values:
- Passion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change.
- Agile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs.
- Community - Building strong relationships, supporting one another, and creating an environment where everyone can thrive.
- Expert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.
The Role: We are looking for a Level 2 System & Support Engineer to join our internal IT team. In this role you will attend to internal IT related queries, providing excellent customer service to our internal staff. The successful candidate will work with our IT Apprentice to assist employees, and lead application administration & maintenance.
What You’ll Be Doing:
- HELPDESK
- Respond to IT Helpdesk queries
- Point of escalation for Level 1 support queries
- Manage the Helpdesk queue and respond to tickets in a timely manner
- Troubleshoot hardware and software issues
- Resolve issues with company owned IT
- Build new devices based on company standards and best practices
- Reset passwords and provide system admin for users and systems
- Software patching and updates
- Administration of ERP and CRM Systems
- Professionally representing the Company whilst at external meetings, visits and when meeting customers/suppliers as per the Kubus Code of Conduct
- Meet objectives and work to specified timeframes
- SYSTEMS & APPLICATIONS
- Own the resolution of application support requests
- Administration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365
- Own maintenance and management, including upgrades.
- SYSTEMS
- Maintain network, infrastructure & operating system patching across the estate
- Ensure all infrastructure devices are operational, patched and secure
- Assist with upgrades and configurational changes
- GENERAL DUTIES
- Provision new starters and leavers
- Provision and upgrade IT equipment
- Manage, record and maintain software updates and patches for internal systems and users
- Perform IT Inductions for new starters
- Daily Checks of systems to ensure operational status
- Management of backups and associated hardware and software
- Assist the Head of IT in project related work
- Maintain asset register
- Ensure documentation is maintained and kept up to date
- PERSONAL STRATEGY
- Increase knowledge of internal systems
- Achieve industry recognised certifications as directed by the Head of IT
- Identify issues with processes and propose solutions based on best practices
- Feedback to the Head of IT on issues
- CONDUCT
- Professional and polite. Always adhere to Company policy and work in line with the Company Quality Management Systems
- Adhere to the Company's ISO 9001 & 27001 standards
- A keen interest in IT and willingness to learn
- Exhibit good problem-solving skills
- Someone who is happy to learn on the job
- Basic understanding of networking
- Experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA)
- Experience with M365 and Microsoft Azure (essential)
- Experience of Intune and automated device provisioning
- Understanding/prior experience administrating a Windows domain
- Experience working in a helpdesk or customer service environment
- Must be able to demonstrate Kubus’ company values.
- Competitive salary & bonus scheme
- Private healthcare & healthcare cash plan
- Pension contributions above minimum requirement (matched up to 7%)
- 25 days holiday + bank holidays upon starting, increasing by a day each year to a maximum of 30 days
- Salary sacrifice electric vehicle scheme
- Enhanced parental leave
- Technology scheme
- Cycle to work scheme
- Reward & recognition portal – including discounts/cashback at hundreds of retailers
What We’re Looking For: This is a Level 2 IT System & Support Engineer position. The successful candidate will be expected to learn on the job and be office based 5 days a week from our Kemble office. As Kubus is a growing organization some travel to other sites may be required from time to time.
What you’ll get:
This is an excellent opportunity to join our IT Team during an exciting period of growth at Kubus!
Based at: Wellington House, Cotswold Business Park, Cirencester, GL7 6BQ
Contact: +44 (0) 1285 771 600 | Website: kubus.com
IT Systems & Support Engineer in Cirencester employer: Kubus Group Limited
At Kubus, we pride ourselves on being an exceptional employer, fostering a collaborative and supportive work culture that empowers our employees to thrive. Located in the picturesque Cirencester, our team enjoys competitive salaries, generous holiday allowances, and opportunities for professional growth, all while contributing to meaningful IT solutions that simplify complex challenges for our clients. Join us and be part of a community that values passion, agility, and expertise, ensuring a rewarding career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems & Support Engineer in Cirencester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This is a great way to demonstrate your expertise and passion for IT systems and support.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer queries. Being ready to showcase your problem-solving skills will definitely impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, go ahead and hit that apply button!
We think you need these skills to ace IT Systems & Support Engineer in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Systems & Support Engineer role. Highlight your experience with ERP, CRM, and ITSM systems, as well as any relevant certifications.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for IT and your problem-solving skills. Mention how you align with Kubus' values of community and expertise, and express your eagerness to contribute to the team.
Showcase Your Customer Service Skills:Since this role involves providing excellent support to internal staff, emphasise your experience in customer service. Share examples of how you've resolved issues and supported users in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Kubus Group Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the systems and applications mentioned in the job description, like Salesforce, Netsuite, and M365. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent support to internal staff, prepare examples of how you've handled IT queries or customer service situations before. Highlight your ability to remain professional and polite, even under pressure.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully troubleshot hardware or software issues. Be ready to explain your thought process and the steps you took to resolve the problems, as this will show your analytical skills and adaptability.
✨Embrace the Company Values
Familiarise yourself with Kubus' values: Passion, Agile, Community, and Expert. During the interview, weave these values into your responses to demonstrate that you're not just a fit for the role, but also for the company culture.
